ATS, Jazz HR
Years of Administrative Management
Hi, I’m
Kayla McLain
Administrative Professional
Madison,WI
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly skilled and enthusiastic Administrative Professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
8
5
Certifications
Work History
Agape Of Appleton
Direct Support Professional - PRN Position
11.2023 - 01.2024
Job overview
- Advocated for clients' rights within community, raising awareness about issues affecting those with disabilities.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Monitored clients' overall health and well-being and noted significant changes.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
Agape Of Appleton
Recruiter
03.2023 - 11.2023
Job overview
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
- Completed human resource operational requirements by scheduling and conducting onboarding and orientation of new hires
- Evaluated strengths and weaknesses thorough candidate screenings, including reference/background checks and verification of licenses, certifications, and educational credentials.
- Actively participated in industry conferences and networking events, keeping up-to-date on current trends and expanding professional network.
- Organized job fair events that attracted diverse talent pools, increasing company's reach within local communities.
Agape Of Appleton
Residential Case Manager - CBRF Administrator
05.2021 - 03.2023
Job overview
- Supervised day-to-day operations of multiple facilities, staff and clients, assuring implementation of all policies and regulations related to Resident care. (i.e. HIPPA, State/Federal Regulations, and OSHA, ect.)
- Lead and supervised staff interactions with 30+ individuals including, but not limited to, coaching, counseling, and mentoring; disciplined staff as needed.
- Assured high degree of customer satisfaction facilities. Promptly investigating complaints and reported findings, ensuring clear communication, coordinating provision of all matters.
- Developed and implemented individual support plans and behavior support plans, assuring individuals received prompt appropriate authorized care of services per contractual agreements
- Conducted assessments, negotiated service plans, developed service schedules and updated service information as indicated by client need.
- Managed caseloads efficiently while prioritizing urgent matters, ensuring timely assistance for all clients in need.
Dept. Of Health Services, WI Resource Center
Psychiatric Care Technician
07.2018 - 02.2020
Job overview
- Use of handcuffs, soft restraints, flex cuffs and additional restraint devices, physical restraining up to deadly force if necessary, to maintain institutional safety, discipline, and order amongst high risk inmate/patient population
- Monitored conduct, emotional stability and physical interactions of mentally unstable inmates/patients on multiple units, during recreational activities while abiding by established policies, regulations and procedures
- Conducted formal and semi-formal census counts of inmates/patients
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for inmates/patients.
BAKA Ent., Emerald Valley & Ridge Assisted Living
Medication Technician Supervisor
02.2016 - 07.2018
Job overview
- Oversight of Medication Technicians and Resident Assistants, resident cares, medication administration, documentation of observations/incidents and communication with families, vendors, doctors and pharmacy to maintain and update Individualized Care Plans and charts
- Assisted Resident Care Coordinator during peak hours and filled in for Resident Assistants and Activity Director when absent.
- Demonstrated exceptional attention to detail when preparing medication dosages, leading to increased patient satisfaction scores.
- Reliable resource for colleagues and nursing staff, offering guidance on medication administration best practices and regulations.
Education
Fox Valley Technical CollegeAppleton, WI
from Business Administration And Management
University Overview
- Professional Development: Business Operations & Administration
Neenah High SchoolNeenah, WI
High School Diploma
06.2008
University Overview
- Honoree of Health Careers Academy 2006-2008
- Awarded Occupational Proficiency in Employability Skills, 2008
Fox Valley Technical CollegeAppleton, WI
from Certified Nursing Assistant
06.2007
Skills
- Excellent Interpersonal skills, maintaining sensitivity, confidentiality, and professionalism
- Multi-Faceted leadership and team collaboration, including conflict resolution
- Strong written/verbal communication, ensuring accuracy and prompt delivery
- Knowledge of HR laws, regulations, and best practices
- Proficient with Microsoft Office Suite, ATS platforms, HR Platforms, Payroll Processing, ECP and EPIC knowledge
- Marketing - B2B & Digital/Social Media
- Project Coordination/Management
- Event Planning & Fundraising
Certification
- Certified Wisconsin CBRF Administrator
- Certified in Non-Violent Crisis Intervention
- Certified in Aggressive Behavior Training - MOAB, MANDT & POSC
- Certified Nursing Assistant (2007-2019)
Awards
- Awarded Circle of Excellence, Affinity Health System, 2008
- Awarded Certificate of Appreciation, BAKA Enterprise, 2017
Affiliations
- SHRM National Member
- SHRM Fox Valley Chapter
References
- Sue Dehan, Director, Wisconsin Resource Center
(920) 426-4310
- Nikita Flores, Executive Director, BAKA Enterprises
(920) 362-6399
- Stephanie Reinert, Service Coordinator, Agape of Appleton
(920) 290-6747
- Rose Beier, Residential Case Manager, Agape of Appleton
(715) 313-4153
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementWork-life balanceHealthcare benefits401k matchTeam Building / Company RetreatsPersonal development programsSoftware
Greenshades, Payroll & Benefits
Microsoft Office Suite, 365
ECP, Medication Management & Resident Care
Interests
Continued Career Growth & Development
Brain-Storming & Developing, Project Management
Inclusion & Diversity Culture Advocacy
Non-Profit Business/Entrepreneurship
Mentoring & Training, Creating New Strategies & Teaching Materials
Timeline
Direct Support Professional - PRN Position
Agape Of Appleton
11.2023 - 01.2024
Recruiter
Agape Of Appleton
03.2023 - 11.2023
Residential Case Manager - CBRF Administrator
Agape Of Appleton
05.2021 - 03.2023
Psychiatric Care Technician
Dept. Of Health Services, WI Resource Center
07.2018 - 02.2020
Medication Technician Supervisor
BAKA Ent., Emerald Valley & Ridge Assisted Living
02.2016 - 07.2018
Fox Valley Technical College
from Business Administration And Management
Neenah High School
High School Diploma
Fox Valley Technical College
from Certified Nursing Assistant
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