Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla McMillan

New York,NY

Summary

Executive Office Manager with a passion for healthcare, wellness, and operational excellence. Adept at driving business growth, enhancing patient experiences, and leading high-performing teams. With over 5 years of experience in dental healthcare management, I excel in HR functions, financial oversight, and workflow optimization. Committed to revolutionizing oral health care by integrating innovation with a holistic approach to patient well-being.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Executive Manager

SAMA Oral Health
New York, NY
09.2024 - Current
  • Lead daily office operations, ensuring efficiency and compliance with industry standards.
  • Oversee HR functions, including recruitment, onboarding, training, and employee relations.
  • Manage payroll, financial reports, budget planning, and profitability strategies.
  • Handle hiring and termination processes and performance reviews
  • Supervise a team of dental providers, fostering a mission-driven and patient-centered environment.
  • Organize and lead team meetings with the CEO/doctor, and associates to align strategies and business goals.
  • Collaborate on PR and marketing initiatives to enhance brand presence and patient engagement.

Office Manager

Advanced MicroEndo
New York, NY
06.2021 - 07.2024
  • Organized company-wide meetings and managed executive scheduling.
  • Developed administrative systems to support corporate growth.
  • Managed admin team and clinical team
  • Processed accounts payable/receivable to maintain accurate financial records.
  • Maintained healthy relationships with referring doctors and associates
  • Prepared monthly reports summarizing activity within the dental practice for review by senior management.
  • Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.

Office Manager

Clean Market
New York, NY
03.2019 - 05.2021
  • Led a customer-centric team, enforcing high service standards.
  • Developed strategies to sell memberships and drive customer retention.
  • Partnered with vendors to source and introduce holistic products into the retail selection.
  • Created and executed marketing strategies to enhance brand awareness and sales.
  • Managed payroll, financial reporting, and daily monetary operations.
  • Collaborated with holistic influencers to build partnerships and expand brand reach.
  • Organized and led team meetings, ensuring alignment with company goals.
  • Set and tracked sales quotas, motivating staff to meet and exceed performance targets.

Education

License of Esthetics -

Christine Valmy International School of Esthetics
06-2017

Skills

✔ Leadership & Team Management
✔ HR & Employee Relations
✔ Payroll & Financial Management
✔ Hiring & Terminations
✔ Operational Efficiency & Workflow Optimization
✔ Strategic Planning & Revenue Growth
✔ Patient-Centric Care & Customer Experience
✔ Scheduling & Calendar Management
✔ PR & Marketing Collaboration
✔ Compliance & Industry Standards

Certification

Christine Valmy International School for Esthetics
New York, NY | 06/2017

  • License of Esthetics: Dermatology

MGE: Management Experts Inc.

  • Executive Training & Practice Management Certification

Timeline

Executive Manager

SAMA Oral Health
09.2024 - Current

Office Manager

Advanced MicroEndo
06.2021 - 07.2024

Office Manager

Clean Market
03.2019 - 05.2021

License of Esthetics -

Christine Valmy International School of Esthetics

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Kayla McMillan