Kayla McShan
St. Louis,MO
Summary
Supervises employees engaged in serving food in nursing home , corrections hospitals, schools and in institutions maintaining cleanliness of food service areas and equipment.trains workers in performance of duties.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Dining Services
Chartwells Compass Group
01.2023 - Current
- Directed daily operations of dining services, ensuring high-quality food delivery and customer satisfaction.
- Developed strategic plans to enhance menu offerings, aligning with dietary trends and resident preferences.
- Oversaw budget management, optimizing resource allocation for cost-effective dining service operations.
- Implemented staff training programs, fostering team development and enhancing service standards.
- Analyzed customer feedback data to drive continuous improvement in dining experience and service quality.
- Coordinated special events and themed dinners, increasing community engagement and participation rates.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Established effective communication channels between kitchen and front-of-house teams for smooth daily operations.
- Conducted regular performance evaluations of staff members, providing constructive feedback for professional growth success.
Food Service Director
Elior North America
05.2016 - 12.2022
- Led operational teams to achieve efficiency and streamline workflows across multiple departments.
- Developed and implemented training programs to enhance team performance and skill development.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and timely delivery of results.
- Oversaw budget management, optimizing resource allocation to support strategic initiatives effectively.
- Established team priorities, maintained schedules and monitored performance.
- Managed inventory control systems to optimize stock levels and minimize costs.
- Streamlined food service operations to enhance efficiency and reduce waste.
- Analyzed financial reports to identify areas for cost reduction and revenue enhancement.
- Tracked food production levels, meal counts, and supply costs.
Food Service Director
Aviands
03.2012 - 05.2016
- Developed and implemented menu plans that catered to diverse dietary needs.
- Analyzed customer feedback to refine service offerings and enhance guest satisfaction.
- Collaborated with nutritionists to align meal programs with nutritional guidelines and standards.
- Directed budget planning processes, ensuring financial targets were met while maintaining quality standards.
- Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
- Implemented a system for tracking inventory levels accurately, preventing shortages or overstock situations that could impact service quality.
- Increased employee engagement by fostering positive relationships among team members and addressing concerns proactively.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Led daily food service operations, ensuring compliance with health and safety regulations.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Developed and implemented efficient menu planning to enhance customer satisfaction.
Education
High school or equivalent -
High school or equivalent - undefined
Skills
- Nutritional planning for special diets
- Analytical problem-solving
- Team collaboration
- Team leadership
- Budget management
- Production documentation
- Event coordination
Certification
- ServSafe
Skills Used
- Communication is very important to get the job done.
- You have good vision and understanding
Timeline
Director of Dining Services
Chartwells Compass Group
01.2023 - Current
Food Service Director
Elior North America
05.2016 - 12.2022
Food Service Director
Aviands
03.2012 - 05.2016
High school or equivalent - undefined
High school or equivalent -
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