Kayla Meier
Chippewa Falls,United States
Summary
A seasoned professional with over 20 years of experience in customer service and sales. Proven leadership skills gained from 10+ years in management roles. Exceptional problem-solving abilities, and a keen eye for detail. Adept at building strong relationships with clients and team members. Proven ability to work independently and collaboratively. Seeking a challenging position to leverage my skills and contribute to organizational success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
General Manager and Local Sales Specialist
Goldstar Tech Inc.
Eau Claire, United States
04.2022 - 11.2024
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Created and maintained budgets, monitoring expenses to meet financial targets
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Managed multiple projects simultaneously within established timelines
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
- Increased team productivity by implementing new workflow processes and tools
Universal Banker
Northwestern Bank
Altoona, United States
04.2017 - 07.2021
- Developed and maintained strong relationships with clients
- Developed and delivered comprehensive training programs for new tellers, resulting in increased productivity and customer satisfaction
- Monitored daily cash levels to ensure adequate funds for customer transactions while minimizing excess cash on hand
- Resolved complex customer inquiries or issues promptly and effectively, maintaining high levels of customer satisfaction
- Performed regular audits of teller transactions to identify discrepancies or potential fraudulent activities, ensuring compliance with banking regulations
- Assisted customers with account openings, closings, deposits, withdrawals, loan payments, and other financial transactions accurately and efficiently
- Utilized strong communication skills to build relationships with customers, promoting loyalty and repeat business
- Collaborated with other departments within the bank to address customer needs or concerns in a timely manner
- Ensured compliance with all regulatory requirements related to cash handling procedures
- Collaborated with other lead tellers to share best practices and ensure consistency across branches
- Maintained a high level of accuracy in cash handling and transaction processing
- Developed and maintained strong product knowledge to effectively assist customers with their banking needs
- Managed vault operations, ensuring proper security measures were followed at all times
- Performed monthly audits of teller cash drawers to verify accuracy and detect any discrepancies
- Developed relationships with key customers, addressing their specific banking needs proactively
- Ensured compliance with all bank policies, procedures, and regulations related to teller operations
Business Development Specialist
Morries Automotive/One Auto Group
Chippewa Falls, United States
07.2013 - 09.2016
- Providing the best customer service and experience
- Answering phone calls and making sales calls
- Problem solving customer issues
- Identified and pursued new business opportunities, to increase in sales revenue
- Developed and maintained strong relationships with key clients, leading to repeat business and referrals
- Collaborated with cross-functional teams to create customized solutions that met client needs and exceeded expectations
- Created compelling sales presentations and proposals to effectively communicate the value proposition of products or services
- Analyzed industry trends and competitor activities to identify opportunities for growth and differentiation
- Participated in trade shows, conferences, and networking events to expand professional network and generate new leads
- Collaborated with marketing team on promotional campaigns to drive brand awareness and generate leads
Education
Some college - Psychology
University of Anchorage Alaska
Anchorage, AK07.2009
High school diploma -
Marshfield Christian High School
Marshfield, WI06.2005
Timeline
General Manager and Local Sales Specialist
Goldstar Tech Inc.
04.2022 - 11.2024
Universal Banker
Northwestern Bank
04.2017 - 07.2021
Business Development Specialist
Morries Automotive/One Auto Group
07.2013 - 09.2016
Some college - Psychology
University of Anchorage Alaska
High school diploma -
Marshfield Christian High School
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