KAYLA MELIA
Smyrna,TN
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
12
12
years of professional experience
Work History
Legal Analyst
JACKSON NATIONAL LIFE
08.2022 - Current
- Balances multiple projects and prioritizes those with highest potential value to company.
- Streamlines workflow within the team by implementing project management methodologies tailored to specific tasks.
- Collaborates with cross-functional teams to ensure compliance with company policies and regulatory requirements.
- Drafted clear and concise policies, procedures, and guidelines that promoted organizational compliance with relevant laws and regulations.
- Actively reducing storage costs with the implementation of a space-saving records retention schedule.
- Manages inventory control for off-site storage facilities, ensuring timely access to archived documents when needed.
- Assists in developing company-wide information governance policies, promoting consistency across all departments.
- Provides exceptional customer service to internal clients.
- Actively updating existing retention schedules according to changes in regulations or business requirements.
- Organizes regular workshops aimed at educating employees about their responsibilities related to records management and ensuring compliance with relevant legislation.
- Engages in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Prepares subpoena requests for staff attorneys through electronic discovery.
Information Technology Administrative Assistant
JACKSON NATIONAL LIFE
02.2019 - 08.2022
- Provided administrative support to the VP of Information Technology.
- Maintained calendars for VP and staff, scheduling meetings and proactively addressing scheduling conflicts.
- Purchased and maintained office supply inventories for IT department, adhering to budgeting best practices.
- Managed travel and expenses for VP, AVPs, Directors, Managers and team members.
- Coordinated trainings and events for IT (i.e Internal and External Trainings, Town Halls, Vendor Meetings).
- Responsible for on-boarding new IT associates and Consultants.
- Responsible for completing monthly reports and processing invoices.
- Submitted Oracle requisitions for purchase orders, statements of work, NDA's, software, and contingent workers.
- Produced and distributed meeting minutes for status meetings.
- Collaborated with IT leadership teams, leaders from across the organization, and external partners.
Project Manager Coordinator
JACKSON NATIONAL LIFE
05.2017 - 02.2019
- Coordinated full life cycle IT projects supporting up to 10 project managers.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing quality.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided detailed project status updates to stakeholders and executive management.
- Identified resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Recorded, transcribed, and distributed meeting minutes.
- Responsible for updating project plans and assisting with business case preparation.
- Assisted with meeting coordination and preparation for System Integrator on-site demos.
Sales Desk Coordinator
JACKSON NATIONAL LIFE
11.2015 - 05.2017
- Supported VP of the National Sales Desk (performing activities such as: Booking travel, Expenses, Ordering Supplies, Scheduling, Meeting Coordination and other Administrative tasks).
- Responsible for tracking all internal Sales Desk activities.
- Prepared daily, weekly and monthly reports for the Sales Desk and Management team.
- Coordinated trainings and events for the Sales Desk.
- Responsible for on-boarding new Sales Desk associates.
- Assisted in rolling out new call system software to the Sales Desk.
- Coached and mentored new Sales Desk Coordinators.
- Collaborated with Senior Distribution Management Team on presentations.
Client Service Advocate
JACKSON NATIONAL LIFE
05.2014 - 11.2015
- Managed a high volume of inbound calls while maintaining professionalism and efficiency under pressure.
- Provided assistance to clients, internal associates to resolve questions or issues related to products, account status, payments and claims.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Collaborated with cross-functional teams to deliver exceptional service and meet clients expectations.
- Provided comprehensive support, enabling clients to navigate through products and services seamlessly.
- Maintained detailed records of client interactions, assisting in identifying areas for improvement within the organization.
- Educated clients on product features, benefits, and usage guidelines; empowering them to make informed decisions.
Back up Bank Service Leader Teller
REGIONS BANK
04.2012 - 05.2014
- Maintained bank vault and cash drawer; including ordering and processing of weekly cash shipments and associated security procedures.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Answered in-person inquiries from clients and colleagues; treated each person with respect and provided information and referrals.
- Provided exceptional client service and ensured clients transactions were completed in an efficient manner.
- Managed customer transactions; processed sales referrals, and promoted bank services and products.
- Responsible for: Conducting weekly audits, providing daily branch reports, ordering office supplies, distributing mail and processing outgoing shipments.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
Education
BACHELORS OF SCIENCE - Textiles, Fashion Merchandising and Design
Middle Tennessee State University
05.2012
Skills
- Microsoft Office Suite
- Administrative Support
- Time Management
- Relationship Building
- Project Coordination
- Meeting Support
- Project Management
- Event Planning
- Meeting and Schedule Coordination
Timeline
Legal Analyst
JACKSON NATIONAL LIFE
08.2022 - Current
Information Technology Administrative Assistant
JACKSON NATIONAL LIFE
02.2019 - 08.2022
Project Manager Coordinator
JACKSON NATIONAL LIFE
05.2017 - 02.2019
Sales Desk Coordinator
JACKSON NATIONAL LIFE
11.2015 - 05.2017
Client Service Advocate
JACKSON NATIONAL LIFE
05.2014 - 11.2015
Back up Bank Service Leader Teller
REGIONS BANK
04.2012 - 05.2014
BACHELORS OF SCIENCE - Textiles, Fashion Merchandising and Design
Middle Tennessee State University
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