Kayla Merchant
Foley,AL
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Front Dest Receptionist
Lisa Miller Oral Facial Surgery
07.2022 - Current
- Greeted all guests and provide them with superb customer service
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies, such as pens and forms
- Answer all client questions and incoming calls
- Redirect phone calls to the appropriate department and take down messages
- Accept all letters and packages and distribute them to their appropriate departments
- Monitor, organize, and forward emails
- Maintain records and files.
Dental Assistant
Abide Family Dental
06.2021 - 06.2022
- Provide excellent customer service to all patients
- Understand and demonstrate proper sterilization, biohazard and infection control procedures in compliance with protocol including OSHA and HIPAA compliance
- Assist doctors, set up equipment, and prepare patient for treatment
- Perform clinical and technical procedures under the supervision of the doctor
- Fulfill various lab duties, evaluate and provide instructions for patient's oral hygiene, x-rays, and photographs
- Record treatment information and schedule appointments.
Clinical Manager
Fishbein Orthodontics
08.2017 - 06.2021
- Working alongside the doctor and informing him of what patients need assisting
- Maintaining the flow of the clinic
- Lead and manage the team through development and motivating feedback
- Keeping clinic organized and staff prepared for appointments
- Manage inventory and ensure ordering is done correctly.
Waitress
David's Catfish House
11.2014 - 03.2017
- Provided excellent customer service to diners, taking orders, delivering food and drinks, and resolving any issues that arose
- Handled cash and credit card transactions and balanced cash drawer at the end of each shift
- Worked as part of a team to keep the dining room clean and organized during busy hours
- Worked flexible schedule including evenings, weekends, and holidays.
Education
Expanded Functions Dental Assistant -
Fortis Institute
Pensacola, FL05.2017
GED -
Jefferson Davis Community College
Brewton, AL02.2013
Skills
- Computer proficiency
- Communication
- Problem-solving abilities
- Time management
- Attention to detail
- Multi-tasking and prioritizing
- Customer Service
- Listening Skills
- Cash Handling
- Telephone Etiquette
Timeline
Front Dest Receptionist
Lisa Miller Oral Facial Surgery
07.2022 - Current
Dental Assistant
Abide Family Dental
06.2021 - 06.2022
Clinical Manager
Fishbein Orthodontics
08.2017 - 06.2021
Waitress
David's Catfish House
11.2014 - 03.2017
Expanded Functions Dental Assistant -
Fortis Institute
GED -
Jefferson Davis Community College
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