Kayla Miles-Tillman
Fort Wainwright,United States
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
14
14
years of professional experience
Work History
Respiratory Therapist Supervisor
United States Army
08.2023 - Current
- Oversee daily operations of Respiratory Therapy Department, ensuring highest standard of patient care
- Engage in strategic planning initiatives aimed at enhancing operational efficiency and improving patient care outcomes
- Conduct comprehensive pulmonary function testing assessments on patients with respiratory conditions, utilizing spirometry, lung volume measurements, and gas exchange analysis to evaluate lung function and assist in diagnosis and treatment planning
- Gather and analyze data obtained from pulmonary function testing procedures, interpreting test results to assess pulmonary health status, identify abnormalities, and monitor disease progression or treatment response
- Apply analytical and evaluative techniques to ensure accuracy and reliability of pulmonary function measurements, adhering to standardized protocols and quality assurance practices to maintain consistency and validity in test outcomes
- Compile and document pulmonary function testing results in medical records, maintaining detailed records of test procedures, patient demographics, and clinical observations in accordance with regulatory requirements and organizational protocols
- Communicate pulmonary function testing findings effectively to patients, caregivers, and healthcare providers, offering clear explanations and guidance regarding test results, diagnostic implications, and recommended treatment strategies
- Conduct patient assessments, ensuring precise documentation of vital signs, treatment plans, and therapeutic interventions, while consistently adhering to established protocols and regulatory standards
- Ensure patient safety and quality of care by monitoring and adjusting respiratory therapy equipment, and promptly responding to emergencies
- Manage inventory of respiratory therapy equipment valued at over $300,000, overseeing procurement, maintenance, and inventory control processes to ensure optimal functionality and availability for patient care, while adhering to budgetary constraints and regulatory requirements
- Provide exemplary customer service to patients and their families by delivering compassionate care, actively listening to their concerns, and effectively addressing inquiries, fostering supportive and empathetic environment
- Demonstrate strategic decision-making skills in fast-paced clinical setting to assess patient needs, prioritize treatment interventions, and collaborate with interdisciplinary teams, resulting in timely and effective delivery of care while maintaining focus on patient safety and positive outcomes
- Demonstrate adaptability and flexibility in rapidly changing healthcare environment, successfully managing diverse patient caseloads, accommodating emergent situations, and adjusting treatment plans as necessary to meet evolving patient needs while maintaining high standard of care and efficiency
- Uphold highest standards of integrity and honesty in all interactions with patients, colleagues, and healthcare professionals, ensuring transparent communication, ethical decision-making, and compliance with regulatory requirements, fostering trust and confidence in delivery of respiratory care
- Ensure effective communication and collaboration with patients, families, and healthcare teams, fostering positive relationships and promoting supportive environment conducive to quality care delivery and patient satisfaction
- Demonstrate commitment to continuous learning and professional development by actively seeking out opportunities to expand knowledge and skills in respiratory therapy techniques, equipment operation, and healthcare advancements, contributing to ongoing improvement in patient care outcomes and staying up-to-date of industry best practices
- Apply strong reasoning abilities to analyze patient symptoms, diagnostic data, and treatment options, facilitating informed clinical decisions and individualized care plans tailored to each patient’s unique needs, resulting in optimized treatment outcomes and enhanced patient satisfaction
- Demonstrate exceptional self-management skills in efficiently prioritizing tasks, managing workload demands, ensuring timely completion of duties and consistently delivering high-quality respiratory care in fast paced clinical setting with little to no supervision
- Effectively maintain composure under pressure, managing critical situations, and delivering quality care to patients amidst challenging circumstances, demonstrating resilience and persistent commitment to patient well-being
- Collaborate seamlessly with multidisciplinary healthcare teams, including physicians, nurses, and allied health professionals, to develop and implement comprehensive treatment plans, fostering cooperative and supportive environment that prioritized patient-centered care and facilitated positive outcomes.
Respiratory Therapist
United States Army
06.2021 - 08.2023
- Provide comprehensive respiratory care to soldiers and their families in various medical settings
- Perform assessments, develop care plans, and monitor patient progress
- Administer respiratory treatments, aerosol therapies, and chest physiotherapy
- Manage and maintain mechanical ventilators, ensuring optimal patient outcomes
- Collaborate with healthcare teams to develop and implement patient care strategies
- Educate patients and their families on respiratory care procedures and self-management.
- Streamlined clinical processes through implementation of efficient protocols for respiratory care procedures.
Human Resource Specialist
United States Army
05.2018 - 06.2020
- Preside over HR processes, including recruitment, onboarding, and employee relations
- Executed strategic personnel management initiatives to enhance workforce effectiveness
- Coordinated and conduct training programs for 30+ employees on HR policies and procedures for personnel across various ranks
- Managed and maintained accurate personnel records, ensuring compliance with Army regulations
- Facilitated resolution of employee conflicts and issues in timely and efficient manner
- Conducted comprehensive reviews of personnel actions and recommend appropriate solutions
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Generated and analyzed reports to monitor employee engagement and attrition trends which resulted to 10% employee retention
Avionics Mechanic
United States Army
10.2016 - 05.2018
- Performed scheduled and unscheduled maintenance on avionics systems of [specific aircraft models]
- Conducted thorough inspections, troubleshooting, and repairs to ensure aircraft avionics systems meet or exceed established standards
- Collaborated with skilled technicians to diagnose and resolve complex avionics issues in timely and efficient manner
- Utilized advanced diagnostic equipment and tools to identify and rectify electrical and electronic malfunctions
- Conducted functional tests and calibration of avionics systems to guarantee precision and accuracy
- Maintained accurate records of maintenance activities, ensuring compliance with Army regulations
- Participated in training programs to stay current with evolving avionics technologies and procedures
- Contributed to development and implementation of maintenance procedures to enhance overall efficiency.
Front Office Manager
Residence Inn by Marriott
01.2015 - 12.2015
- Directed and oversaw all front office operations daily for over 30+ guess, including check-in/check-out processes, reservations, and guest services
- Implemented strategies to optimize room occupancy, revenue, and guest satisfaction scores
- Trained and mentored 10 front desk staff to ensure adherence to Marriott's service standards
- Collaborated with other departments to streamline communication and improve overall guest experience
- Monitored compliance with federal regulations and implement necessary changes to maintain compliance.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
Front Desk Representative
Residence Inn by Marriott
04.2010 - 01.2015
- Greeted and assisted 30 + guests daily in professional and friendly manner, ensuring positive first impression
- Managed high volume of reservations, check-ins, and check-outs using Marriott's booking system
- Addressed guest inquiries, requests, and concerns promptly and effectively
- Collaborated with housekeeping and maintenance teams to ensure guest rooms meet quality standards
- Maintained accurate records of guest interactions, payments, and room availability
- Provided information about hotel amenities, local attractions, and Marriott loyalty programs.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Handled group bookings proficiently, streamlining event planning logistics for clients.
Education
Bachelor's degree - Computer Technology
American Public University System
WV, United StatesAssociate's degree - Respiratory Therapy
Uniformed Services University of the Health Sciences
MD, United States05.2021
Associate's degree - Business Administration
American Public University System
WV, United States08.2019
Skills
- Interdisciplinary Collaboration
- Scheduling Coordination
- Cardiopulmonary Resuscitation
- Respiratory Care Protocols
- Quality Improvement
- Risk Management
- Critical Thinking
- Employee Recruitment and Hiring
- Medical record documentation
- Records Management
- Loss prevention management
- Excellent Communication
- Analytical Thinking
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Additional Information
Secret-level Security Clearance, 01/2016 - Current
Affiliations
- Basic Leadership Development
Additional Information
Major:
Respiratory Therapy
Business Management
Computer Technology
Minor:
Cloud Computing
Timeline
Respiratory Therapist Supervisor
United States Army
08.2023 - Current
Respiratory Therapist
United States Army
06.2021 - 08.2023
Human Resource Specialist
United States Army
05.2018 - 06.2020
Avionics Mechanic
United States Army
10.2016 - 05.2018
Front Office Manager
Residence Inn by Marriott
01.2015 - 12.2015
Front Desk Representative
Residence Inn by Marriott
04.2010 - 01.2015
Bachelor's degree - Computer Technology
American Public University System
Associate's degree - Respiratory Therapy
Uniformed Services University of the Health Sciences
Associate's degree - Business Administration
American Public University System