Kayla Miller
Gentry,AR
Summary
Accomplished Dental Assistant with a proven track record at Walmart Health, enhancing patient satisfaction through exceptional chairside manner and dental radiography expertise. Skilled in equipment sterilization and customer service, I have significantly improved dental care delivery. Trained over 10 assistants, showcasing leadership and complex problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Dental Assistant
Walmart Health
02.2024 - Current
- Provided outstanding customer service on phone and in person.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms
- Streamlined appointment scheduling for increased efficiency and reduced wait times..
Dental Assistant
Sprout Pediatric Dentistry
10.2023 - 01.2024
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Performed x-rays safely while adhering to radiation safety guidelines
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
Military Police /Assistant Chaplain
US Army
07.2016 - 07.2022
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Ensured public safety during large-scale events by coordinating crowd control measures and monitoring potential threats.
- Improved community outreach by organizing regular volunteer opportunities for congregation members.
- Collaborated with other religious leaders to organize interfaith events, fostering understanding and unity within the community.
- Increased attendance at worship services by promoting events through social media channels and targeted advertising.
Lead Dental Assistant
University Place Smiles
12.2019 - 04.2021
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Four-handed dentistry and other chair-side duties.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Trained 10-15 dental assistant on assisting procedure according to doctor preferences.
Education
High School Diploma -
Springdale High School
Springdale, ARRDA Certification - Dental Assisting
AADA
2018
Skills
- Dental impressions
- Dental Radiography
- Endodontic Procedure Assistance
- Complex Problem-Solving
- Customer service expertise
- Customer service and care
- Customer Service and Communication Skills
- Appointment Scheduling
Timeline
Dental Assistant
Walmart Health
02.2024 - Current
Dental Assistant
Sprout Pediatric Dentistry
10.2023 - 01.2024
Lead Dental Assistant
University Place Smiles
12.2019 - 04.2021
Military Police /Assistant Chaplain
US Army
07.2016 - 07.2022
High School Diploma -
Springdale High School
RDA Certification - Dental Assisting
AADA
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