Kayla Miller
Houston
Summary
Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer F Band
Department of Homeland Security
03.2021 - Current
- Full time, 40 hours per week
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft
- Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs
- Interacting with the public, giving directions and responding to inquiries
- Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
- Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches
- This may include application of risk-based security screening protocols that vary based on program requirements
- Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Guest Advocate PT
Target Corporation
04.2020 - 03.2021
- Part time, 25 hours per week
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Collaborated with team members to provide seamless assistance across all areas of the store.
Stylist
Windsor Stores
04.2018 - 07.2019
- Part time, 20 hours per week
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Embraced fashion and understood market trends to articulate in client interactions.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
Front Desk Agent
Stratosphere Hotel and Casino
01.2019 - 03.2019
- Full time, 40 hours per week
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Seasonal Sales Associate
Guess Retail Inc
11.2017 - 03.2018
- Part time, 25 hours per week
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Photographer/ Sales Associate
Lifetouch Portrait Studios
09.2015 - 03.2018
- Part time, 25 hours per week
- Took photos from different angles and perspectives to capture perfect images.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Education
High School Diploma -
Ed. W Clark High School
Las Vegas, NVBachelor of Science - Biomedical Sciences
Texas Southern University
Houston, TX05.2026
Associate of Science -
College of Southern Nevada
Las Vegas, NV05.2022
Skills
- Integrity and Honesty
- Customer service and assistance
- De-Escalation Techniques
- Policy Enforcement
- Customer Service
- Problem-solving skills
- Cash Handling
- Store maintenance
- Fashion Knowledge
- Brand representation
- Upselling strategies
Activities
- Cheerleading
- Dancing
- Zeta Archonettes Member (2015-2016)
- JROTC Drill Team (2013-2014)
- Poetry
- Varsity Flag Football (2016-2017)
Awards
- Two year recipient of Southern Nevada Health District's Service in the Community Award
- Published poet in an anthology - 2014
Volunteer Experience
- Teen Advocates for Pregnancy Prevention Board Member, Southern Nevada Health District, Las Vegas, NV, 06/2012 - 04/2015, Educate Southern Nevada teenagers about the importance of abstaining from sex, as well as the consequences of not using contraceptives and preventive methods to avoid contracting STI's and/or becoming pregnant. Engage in several community service outreaches. Participate in health trainings. Two year recipient of the Service in the Community award.
- Kmart's Shop with A Cop Annual Christmas Event, Volunteer, Las Vegas, NV, 12/2013
References
Available upon request
Timeline
Transportation Security Officer F Band
Department of Homeland Security
03.2021 - Current
Guest Advocate PT
Target Corporation
04.2020 - 03.2021
Front Desk Agent
Stratosphere Hotel and Casino
01.2019 - 03.2019
Stylist
Windsor Stores
04.2018 - 07.2019
Seasonal Sales Associate
Guess Retail Inc
11.2017 - 03.2018
Photographer/ Sales Associate
Lifetouch Portrait Studios
09.2015 - 03.2018
High School Diploma -
Ed. W Clark High School
Bachelor of Science - Biomedical Sciences
Texas Southern University
Associate of Science -
College of Southern Nevada
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