KAYLA MILLER
Altoona,PA
Summary
Precise Admissions Director with 3 years of office supervisory experience. Successful; at streamlining systems for efficiency and checking paperwork quickly and accurately. Committed to running an organized and focused office with a team of excellent workers.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Admission and Marketing Director
Cedarwood Rehabilitation and Healthcare
05.2023 - Current
- Built strong relationships with healthcare professionals and maintain them.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Created content and promotional materials to drive engagement and conversions.
- Served as a liaison between facilities, families, possible residents, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
- Cultivated strong relationships with community partners, leading to increased referrals and collaborative opportunities.
Territory Manager
Medstaffers
11.2022 - 04.2023
- Managed over 12 accounts within 15 county territory.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
MANAGER
XANITOS
01.2021 - 11.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
MEDICAL ASSISTANT
UPMC CARDIOLOGY
07.2018 - 12.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Documented vital signs and health history for patients in clinic and hospital environments.
PROGRAM ASSISTANT
UPMC ACEL
08.2016 - 07.2018
- Worked with individuals with intellectual disabilities
- Would assist with their feeding, and basic individualized plans as needed.
CERTIFIED NURSING ASSISTANT
UPMC
06.2015 - 08.2016
- Upheld infection control and prevention policies across different patient-facing areas.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
HIGH SCHOOL DIPLOMA -
HOLLIDAYSBURG SENIOR HIGH SCHOOL
06.2009
Skills
- Customer Engagement Strategies
- Product Promotion
- Time Management
- Staff Development
- Multitasking and Organization
- Team Recruiting and Onboarding
- Product Promotions
- Communications expertise
- Relationship Building
- Creative and Innovative
- Marketing and Advertising
Accomplishments
- Supervised team of 35 staff members.
Affiliations
- Tyrone Chamber of Commerce
- Blair County Chamber of Commerce
Timeline
Admission and Marketing Director
Cedarwood Rehabilitation and Healthcare
05.2023 - Current
Territory Manager
Medstaffers
11.2022 - 04.2023
MANAGER
XANITOS
01.2021 - 11.2022
MEDICAL ASSISTANT
UPMC CARDIOLOGY
07.2018 - 12.2020
PROGRAM ASSISTANT
UPMC ACEL
08.2016 - 07.2018
CERTIFIED NURSING ASSISTANT
UPMC
06.2015 - 08.2016
HIGH SCHOOL DIPLOMA -
HOLLIDAYSBURG SENIOR HIGH SCHOOL
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