Kayla Miller
Republic,MO
Summary
Quality-focused healthcare professional with extensive experience in clinical administration, patient care, advocacy, and counseling. Skilled in developing and implementing strategies to optimize workflows and enhance quality standards. Demonstrated success in leading multidisciplinary healthcare teams to achieve positive patient outcomes.
Overview
6
6
years of professional experience
Work History
Clinical Manager-Rogersville/Seymour
CoxHealth
Rogersville, MO
11.2023 - Current
- Demonstrate strong leadership and management skills in maintaining a clinic that consistently earned >12 points on the Clinic Management Criteria form.
- Implement clinic's mission, objectives, and budget to meet performance criteria.
- Demonstrate strong skills in organizing, delegating, communicating and supervising staff.
- Effectively collaborates with physicians, staff, patients, public, and external agencies.
Operations Coordinator-Population Health
CoxHealth
Springfield, MO
10.2021 - 11.2023
- Collaborated with Quality Support Manager to assist in corporate payer program initiatives.
- Performed data analysis and supported functions for payer programs operations team, including pre-visit planning, gap closure, and utilization processes.
- Established and enforced standard operating procedures to ensure compliance with health plans and departmental regulations.
- Perform patient outreach for specific patient populations to ensure compliance with annual mammogram procedures.
- Coordinates outreach efforts with different departments for bone mineral density scans.
Leave of Absence Specialist
O'Reilly Auto Parts
Springfield, Missouri
11.2020 - 10.2021
- Provided instruction, guidance, and excellent customer service to company management and team members.
- Ensured knowledge of current company policy and leave laws.
- Responded to a high volume of calls from team members inquiring about the Leave of Absence Program.
- Provided expertise and resources to facilitate seamless request processing.
- Managed all aspects of Leave of Absence requests, ensuring eligibility, documentation, and timely communication for expiring leaves.
- Evaluated health care providers' documentation to determine leave, assess medical restrictions, and reintegrate employees into the workforce.
- Maintained regular communication with stakeholders on leave process and status to resolve absence challenges
- Managed daily reporting tasks.
Business Office Supervisor
Springfield Nephrology Associates
Springfield, Missouri
03.2020 - 10.2020
- Managed team of around 10 Business Office Staff.
- Managed Human Resources, Payroll and Accounting systems effectively.
- Ensured timely processing of vendor invoices and prompt collection of receivables.
- Generated end-of-the-month reports for medical professionals.
- Supported Practice Administrator with daily responsibilities as required.
- Stayed current on Medicare regulations and policies.
- Updated reports, managed accounts, and generated database records.
- Managed inventory supplies for both clinical and clerical staff
Workforce Strategist
Mercy Hospital Springfield
Springfield, Missouri
08.2018 - 03.2020
- Managed daily staffing for Mercy Springfield and Mercy Joplin Hospitals.
- Monitored and ensured timely completion of nurse hiring processes through iCIMS.
- Handled inquiries about staffing issues, employee absences, and schedule conflicts.
- Collaborated with management and House Supervisors at Springfield and Joplin hospitals.
- Managed and maintained daily reporting systems for diverse regional operations of the Mercy system.
Education
Master of Healthcare Administration -
Oklahoma State University
Stillwater, OK05-2020
Bachelor of Science - Health Services
Missouri State University
Springfield, MO05-2016
Associate of Science - Surgical Technology
Ozarks Technical Community College
Springfield, MO05-2013
Skills
- Task Prioritization
- Collaborative Teamwork
- Problem-Solving Skills
- Performance Optimization
- Effective Relationship Building
- Data Analysis Reporting
- Detail Orientation
- Effective Multitasking
- Effective Time Management
- Payroll Management
- Financial Planning Oversight
- Microsoft Office Proficiency
- Operations Oversight
- Compliance with regulatory guidelines
Affiliations
- Member of Cox Young Professionals.
- Member of Missouri Medical Group Management Association.
Timeline
Clinical Manager-Rogersville/Seymour
CoxHealth
11.2023 - Current
Operations Coordinator-Population Health
CoxHealth
10.2021 - 11.2023
Leave of Absence Specialist
O'Reilly Auto Parts
11.2020 - 10.2021
Business Office Supervisor
Springfield Nephrology Associates
03.2020 - 10.2020
Workforce Strategist
Mercy Hospital Springfield
08.2018 - 03.2020
Master of Healthcare Administration -
Oklahoma State University
Bachelor of Science - Health Services
Missouri State University
Associate of Science - Surgical Technology
Ozarks Technical Community College
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