Kayla Miller
Vine Grove,KY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Patient Access Registrar
U of L Health
06.2024 - Current
- Currently employed by U of L Health at Medical Center East in registration
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Responsible for checking in each patient and ensuring registration is complete and their demographic information is up to date
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
Hub Access Coordinator
Baptist Health
02.2023 - 06.2024
- Answered phone calls for Baptist Health Neurosurgery offices.
- Scheduled appointments for 5 offices.
- Answered questions regarding appointments, worked with the practices to send messages, schedule tests and working referrals
- Also work with Primary care offices to start referrals for care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
Teaching Assistant
OVEC Head Start
11.2022 - 02.2023
- Employed out of Brooks Elementary as a Teaching Assistant
- Helped with lesson and meal plans
- Assisted with pull up changes, as well as cleaning and sanitizing
- Also assisted with helping to get the children ready for preschool and Kindergarten
- Went over letters, numbers, and colors
- Also working on Child Development Associates at U of L
- Work on all of the subjects in school as well such as, art, math and etc.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Completed daily reports on attendance and disciplinary performance.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Maintained safety and security by overseeing students in recess environments.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- The class consisted of 1 teacher, myself and another TA and about 21 kids.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Package Scanner
UPS Worldport
09.2022 - 11.2022
- Scanned packages into a can that goes onto an airplane
- On Fridays the team does the same, just scans them into a truck.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Proved successful working within tight deadlines and a fast-paced environment.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Inspector
Nucor Tubular Products, Louisville
05.2022 - 06.2022
- Ran the left side of an inspection table, including cleaning out paint buckets and cleaning o paint screens as well as other general cleaning to ensure a safe and efficient shift
- The main part of the job is to check every single tube for imperfections, such as bad threads, missing paint, black spots from the zinc bath it is dipped in, missing threads, etc.
- Participated in changeovers which includes changing the tooling with each size of tube that was ran
- Also ensure every tube has a coupling on the left end
- The most important part of the job is to make sure each tube is in perfect condition for the customer.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
Material Handler
Nucor Tubular Products, Louisville
12.2020 - 05.2021
- As a material handler, the job was to make sure everything was in working order
- Loaded bucks full of 20 ft. tubes from Hot Dip to run in the thread line
- Loaded the 20 ft. tubes from hot dip onto thread lines saw to be cut in half to 10ft
- I also loaded couplings onto the left side of each line
- I picked up completed bundles in sets of two and three to stack and put away in shipping
- I had to stack and unstack bucks of 20 ft. tubes for thread line to run at a later date
- Unloaded bucks of 10ft and 20ft tubes from the mills using a forklift and a crane
- I have been crane and forklift certified since October of 2018.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
Debt Collector
Diversified Consultants Inc, Louisville
03.2018 - 07.2018
- I worked at DCI for a little bit as a debt collector
- I would make outbound calls to different people who owed to our clients
- Our clients would range from banks to cell phone services
- I would help people settle their accounts or pay them o
- I would help by offering them different payment options of a set date at that time or in the future to start
- Tried to come to the best solution to match the clients needs and the wants of the caller I was speaking to
- I learned to use different systems to find the best option out there for both of us
- I was able on multiple occasions to calm someone down who did not prefer to talk to a debt collector
- Took payments such as debit or credit cards and check payments also applied credits.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Maintained consistently high success rate of collecting on overdue accounts.
- Collected on delinquent accounts to reduce overdue balances.
Picker
Henkel - Louisville
07.2017 - 02.2018
- I picked orders for dierent customers such as home depot and lowes
- I drove an electric pallet jack or a granny rider as they call them
- I also drove a reach truck to pull orders from dierent levels of the factory
- I stacked boxes and wrapped them to be shipped
- Also picked orders to go in boxes and labeled them correctly to be shipped.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed safety protocols and procedures to minimize workplace accidents.
- Used RF scanners to track orders and verify accuracy.
- Sorted and organized items in designated areas for easy access.
- Worked fast to meet assigned daily picking quotas.
- Scanned and verified UPC codes for all products to aid in identification.
- Verified proper labeling and identification on all orders before shipment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Picked and packed order items.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
2 Year Old Teacher
Southside Christian Childcare
01.2015 - 01.2016
- I worked as a 2 year old teacher in my own classroom
- I led daily assignments and arts and crafts with the class
- I assisted with diaper changes for those kids that weren't potty trained
- For those that were potty trained, I helped them to and from the bathroom and any other assisting that they needed during this time
- I also led breakfast, lunch and snack time
- I was responsible for cleanup and all activities in my classroom, including nap time as well
- I also assisted in the breaks of the other teachers
- Including the infant and school age room.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Implemented curriculum to enhance classes with learning-focused activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
CSR
Sykes Enterprises, Bardstown
01.2013 - 03.2014
- Employed as a customer service representative taking inbound calls for AT&T customers
- The customers would call about billing issues, technical support or general questions
- Sold AT&T U-Verse while I was there
- Had to look into another system to see if the customer was in an area that qualified
- Looked into different plans to seek the best one fit for them
- Helped troubleshoot devices
- Helped calm down the angry customers that called in
- Helped customers with all different issues
- Use of a system that helped with the answer if the agents didn't know how to handle or didn't know the answer
- Learned typing skills and how to handle irate customers and how to calm them down
- Took payments such as debit or credit cards and check payments also applied credits
- Set up new accounts and assisted in closing accounts or offering them the best deal to keep their account.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Trained staff on operating procedures and company services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
North Bullitt High School
05.2012
Skills
- Forklift and Crane
- Typing
- Microsoft Office
- Inbound and Outbound CSR
- Picker/Packer
- Patient Registration & Scheduling
- HIPAA Compliance
- Strong Organization
- Eligibility Determination
- Insurance Verification
- Problem-Solving
- Work Quality Evaluation
- Customer Service
- Registration and Admissions
- Multitasking and Organization
- Training Coordination
- Quality Assurance
Timeline
Patient Access Registrar
U of L Health
06.2024 - Current
Hub Access Coordinator
Baptist Health
02.2023 - 06.2024
Teaching Assistant
OVEC Head Start
11.2022 - 02.2023
Package Scanner
UPS Worldport
09.2022 - 11.2022
Inspector
Nucor Tubular Products, Louisville
05.2022 - 06.2022
Material Handler
Nucor Tubular Products, Louisville
12.2020 - 05.2021
Debt Collector
Diversified Consultants Inc, Louisville
03.2018 - 07.2018
Picker
Henkel - Louisville
07.2017 - 02.2018
2 Year Old Teacher
Southside Christian Childcare
01.2015 - 01.2016
CSR
Sykes Enterprises, Bardstown
01.2013 - 03.2014
High School Diploma -
North Bullitt High School
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