Hi, I’m
Kayla Miller
Yukon,OK
Summary
Developed key skills in customer service and sales within fast-paced retail environment, now seeking to transition into a new field. Excel in communication and problem-solving, ensuring customer satisfaction and operational efficiency. Looking to leverage these transferable skills to make positive impact in a new industry.
Overview
15
years of professional experience
Work History
TJX Companies
Retail Sales Coordinator
08.2023 - Current
Job overview
- Developed training materials for new employees, resulting in a more knowledgeable and efficient workforce.
- Facilitated regular communication between store associates and management, fostering a positive work environment with high employee morale.
- Enhanced customer satisfaction with effective problem resolution and timely follow-up on inquiries.
- Optimized merchandise displays to enhance visual appeal, encouraging customer purchases and increasing revenue potential.
Johnnies Lounge
General Manager
06.2022 - Current
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Sticks and Bones
Pet Sitter
01.2013 - Current
Aces and Eights
Bartender/Manager
05.2018 - 06.2022
Job overview
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
Antler Hotel
Bartender/Server
07.2014 - 12.2017
Job overview
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
Copperhead Road
Bartender/Server
10.2013 - 07.2017
Job overview
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Cameron University
Bachelor of Science
12.2024
University Overview
- Dean's List Summer and Fall semesters 2022
Great Plains Tech.
HiSET
06.2021
University Overview
Basic education skills.
Skills
- Customer engagement
- Store operations
- Task delegation
- Product presentation
Timeline
Retail Sales Coordinator
TJX Companies
08.2023 - Current
General Manager
Johnnies Lounge
06.2022 - Current
Bartender/Manager
Aces and Eights
05.2018 - 06.2022
Bartender/Server
Antler Hotel
07.2014 - 12.2017
Bartender/Server
Copperhead Road
10.2013 - 07.2017
Pet Sitter
Sticks and Bones
01.2013 - Current
Great Plains Tech.
HiSET
Cameron University
Bachelor of Science
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