Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
KAYLA MILLER

KAYLA MILLER

Rochester

Summary

Beauty professional with over 10 years of experience in enhancing client satisfaction and streamlining operations in the wellness industry. Demonstrates expertise in communication, problem-solving, and adaptability through roles in salon and medical settings, ensuring efficient scheduling, and optimizing client care delivery. Skilled in leveraging interpersonal and teamwork abilities to foster a collaborative environment, aiming to elevate the client experience and operational efficiency in future roles.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Licensed Esthetician, Business Owner

Juniper Mae Beauty
03.2024 - Current
  • Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
  • Discussed procedures and treatment options with clients.
  • Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
  • Sterilized equipment for patient treatments.
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Cultivated strong online presence, managing social media platforms to engage with customers and build community.

Medical Receptionist/Administrative Assistant

Sleep Insights
12.2022 - 04.2024
  • Assist in coordinating and facilitating communication between medical staff and patients to ensure a seamless flow of information and optimize patient care delivery at Sleep Insights
  • Maintain a clean and organized reception area, ensuring a professional and welcoming environment for all patients and visitors at Sleep Insights
  • Support the implementation of electronic medical record systems and software to enhance the efficiency of patient data management and streamline communication between medical staff and patients at Sleep Insights
  • Successfully handle patient inquiries and concerns with a proactive and positive attitude, addressing their needs promptly and effectively to ensure a high level of patient satisfaction and retention at Sleep Insights
  • Implement strategies to optimize appointment scheduling and maximize utilization of clinic resources, ensuring efficient allocation of staff and facilities to meet patient demand at Sleep Insights
  • Stay updated on the latest healthcare regulations and compliance requirements, actively participating in training programs and workshops to ensure adherence to industry standards and best practices, promoting a culture of regulatory excellence and continuous learning at Sleep Insights
  • Assist in conducting telehealth training sessions for medical reception staff, focusing on ensuring proficiency in virtual appointment scheduling systems and effective communication strategies to deliver high-quality virtual care experiences for patients at Sleep Insights

Esthetician

Massage Envy
04.2022 - 02.2023
  • Stay updated on the latest trends and advancements in skincare and beauty industry to provide cutting-edge services and recommendations to clients, enhancing the salon's reputation as a leader in esthetic services
  • Develop personalized skincare treatment plans for clients based on their individual needs and preferences to enhance their overall experience at Massage Envy
  • Create a welcoming and relaxing atmosphere for clients by maintaining a clean and organized work area, ensuring that every client feels comfortable and valued during their esthetic treatment sessions
  • Stay informed about local health and safety regulations and ensure that all skincare and beauty practices comply with the standards, maintaining a safe and hygienic environment for clients and staff
  • Implement effective client retention strategies, such as loyalty programs and referral incentives, to increase repeat business and grow the clientele base, fostering long-term relationships and loyalty from satisfied customers

Salon Receptionist

JCPenney Salon
04.2014 - 11.2021
  • Implement strategies to enhance customer experience and satisfaction, such as organizing special events or promotions to attract new clients
  • Utilize social media platforms to promote salon services and attract new clients to the salon
  • Assist in maintaining a clean, organized, and welcoming salon environment to create a positive first impression for clients and contribute to a relaxing and enjoyable experience
  • Coordinate with salon stylists to schedule appointments efficiently, ensuring optimal use of time and resources throughout the day
  • Manage salon appointment scheduling efficiently to optimize stylist time and ensure adequate coverage during peak hours, maximizing client satisfaction and stylist productivity
  • Maintain confidentiality and discretion when handling sensitive information, such as client appointments, feedback, and personal details, to ensure trust and loyalty from clients and uphold the professional reputation of the salon
  • Collaborate with salon stylists to identify trends and recommend new services or products that cater to the market demands, ensuring the salon stays competitive and ahead of industry standards

Education

Esthiology -

Continental School of Beauty Culture-Rochester
Rochester, NY
04.2022

Skills

  • Communication
  • Problem-solving
  • Teamwork
  • Interpersonal
  • Adaptability

Certification

Microblading and brow lamination, lash lift

Timeline

Licensed Esthetician, Business Owner

Juniper Mae Beauty
03.2024 - Current

Medical Receptionist/Administrative Assistant

Sleep Insights
12.2022 - 04.2024

Esthetician

Massage Envy
04.2022 - 02.2023

Salon Receptionist

JCPenney Salon
04.2014 - 11.2021

Esthiology -

Continental School of Beauty Culture-Rochester

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KAYLA MILLER