Kayla Miller
Johnson City
Summary
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Citibank
08.2022 - 09.2025
- Resolved customer inquiries efficiently, ensuring accurate and prompt information delivery.
- Handled customer complaints with professionalism, fostering trust and satisfaction.
- Developed and implemented strategies to enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Leader
McDonald's
06.2021 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Direct Support Professional
RHA Health Services LLC
03.2018 - 05.2021
- Facilitated community integration activities to enhance social skills and promote independence among clients.
- Provided personalized health monitoring to identify changes in client conditions and communicate them to the care team.
- Assisted clients with personal care tasks, ensuring dignity and respect during all interactions.
- Developed and implemented individualized support plans tailored to specific client needs and preferences.
- Promoted positive behavioral management techniques to encourage constructive interactions and reduce challenging behaviors.
- Documented client interactions and observations accurately to maintain comprehensive care records.
- Monitored medication administration and health-related activities to ensure compliance with prescribed plans.
- Encouraged clients in setting and achieving personal goals, fostering a sense of accomplishment and self-worth.
Direct Support Professional
Envision
09.2017 - 03.2018
- Trained new staff on best practices for direct support, fostering a collaborative and knowledgeable team environment.
- Supported clients in accessing community resources and services to enhance their quality of life.
- Collaborated with interdisciplinary teams to formulate and adjust care strategies based on client progress.
- Developed recreational activities that encouraged participation and improved social interactions among clients.
Crew Member
Arby's
04.2016 - 11.2017
- Assisted in food preparation, ensuring adherence to quality and safety standards.
- Executed cash handling procedures accurately, minimizing discrepancies and errors.
- Maintained cleanliness of workstations, contributing to a safe and organized environment.
- Supported inventory management by monitoring stock levels and reporting shortages.
Education
High School Diploma -
Asbury Optional High School
Johnson City, TN08-2017
Skills
- Service excellence
- Active listening
- Critical thinking
- Data entry
- Time management
- First aid and safety
- Behavior redirection
- Client support
Timeline
Customer Service Representative
Citibank
08.2022 - 09.2025
Shift Leader
McDonald's
06.2021 - 08.2022
Direct Support Professional
RHA Health Services LLC
03.2018 - 05.2021
Direct Support Professional
Envision
09.2017 - 03.2018
Crew Member
Arby's
04.2016 - 11.2017
High School Diploma -
Asbury Optional High School