Kayla Mills
Banker
Smyrna,GA
Summary
Astute banker offering strong communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
RMN
Atlanta, GA
07.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
Entry Level Accountant
SunTrust
Smyrna, GA
07.2020 - 02.2022
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Guided clients in developing skills and strategies for dealing with problems.
- Developed and expanded referral system of service providers to assist clients in attaining services.
- Arranged and facilitated therapy sessions for individuals, couples and families.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Loan Coordinator
PBT Bank
Atlanta, GA
01.2018 - 07.2020
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Increased loans and earnings by establishing new accounts.
- Assisted senior-level credit officers with complex loan applications.
- Maintained strict confidentiality of bank records and client information.
- Advised clients on mortgage, education and personal loans.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Education
Associate of Business Administration -
Kennesaw State University
Kennesaw, GA05.2016
Skills
- Complaint resolution
- Sales expertise
- Report preparation
- Security Knowledge
- Inbound and Outbound Calling
- Money handling abilities
- Staff education and training
- Strategic sales knowledge
- Team Leadership
- Opening and Closing Procedures
- Reviewing Documents
- Taxation Understanding
- Consumer Banking
- Meeting sales goals
- Cash Handling
- Documentation skills
Certification
- CNP - Certified Notary Public
- CAP - Certified Administrative Professional
Timeline
Customer Service Representative
RMN
07.2020 - Current
Entry Level Accountant
SunTrust
07.2020 - 02.2022
Loan Coordinator
PBT Bank
01.2018 - 07.2020
Associate of Business Administration -
Kennesaw State University
- CNP - Certified Notary Public
- CAP - Certified Administrative Professional
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