Kayla Mills
Lufkin,TX
Summary
Dynamic professional with a proven track record at Shafer Funeral Home, excelling in compassionate communication and organizational skills. Adept at managing documentation and enhancing client experiences, I consistently uphold high standards of professionalism while adapting services to meet individual needs. A dedicated team player committed to improving operational efficiency and client satisfaction.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Funeral Director's Assistant
Shafer Funeral Home
06.2023 - Current
- Managed documentation processes, ensuring compliance with legal requirements and accuracy of records.
- Inventory management for funeral supplies, improving efficiency in operations.
- Contributed to the client experience by arranging floral displays and setting up audio/visual equipment for services.
- Demonstrated adaptability by tailoring each funeral service according to individual preferences or religious customs.
- Assisted in preparing obituaries or coordinating publication details with local newspapers.
- Upheld cleanliness standards within the funeral home facility by performing routine sanitary tasks as needed.
- Maintained a high standard of professionalism while interacting with grieving family members during difficult times.
- Expanded community outreach through participation in local events and networking opportunities on behalf of the funeral home business.
- Ensured accurate record-keeping for all clients by diligently managing case files and documentation.
- Safeguarded confidentiality of sensitive information by adhering to strict privacy policies when handling client records.
- Provided transportation for deceased individuals from hospitals, nursing homes, or residences to the funeral home.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Secured and filed burial permits.
- Supported funeral director with all of the funeral service coordination.
- Processed death certificate and other required paperwork.
- Transported deceased to funeral home.
- Performed general bookkeeping duties.
Head Teller/ Member Service Representative/Debt Collector
Southland Federal Credit Union
05.2020 - 06.2023
- Led team in delivering exceptional member service and resolving complex inquiries
- Developed strong relationships with members by offering personalized assistance.
- Monitored team performance closely, providing constructive feedback and coaching as needed to maintain productivity levels.
- Managed high call volumes while maintaining exceptional service quality.
- Developed strong relationships with members by offering personalized assistance.
- Led regular team meetings focused on sharing best practices, boosting overall departmental proficiency.
- Implemented process improvements for cash handling procedures to reduced discrepancies.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Counted cash drawers and made bank deposits.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Examined tellers' reports of daily transactions for accuracy.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Fostered a positive work environment by promoting open communication among team members.
- Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
- Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Received loan payments, sending funds to correct destinations.
- Processed applications for new accounts.
- Implemented tracking systems for overdue accounts, increasing accountability.
- Analyzed collection reports to identify trends and recommend strategies for improvement.
- Led regular meetings to discuss progress on collection goals and share best practices among staff.
- Established strong relationships with clients through professional communication, facilitating easier negotiations for payment arrangements.
- Improved debt recovery rates by implementing efficient collection strategies and maintaining accurate records.
- Collected on delinquent accounts to reduce overdue balances.
- Supervised daily operations of teller line, ensuring compliance with credit union policies and regulatory standards.
- Answered inquiries regarding checking and savings accounts and other related products.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Sales Manager
Bella Bunny Boutique
02.2019 - 12.2020
- Led team to exceed sales targets through effective training and performance management.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Recruited, hired and trained associates to develop into productive team members..
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
- Built relationships with customers and community to establish long-term business growth.
Food Service Worker
Great American Cookies
01.2019 - 03.2020
- Prepared and served high-quality baked goods, ensuring compliance with health and safety standards.
- Maintained cleanliness of workstations and equipment to promote a safe food preparation environment.
- Assisted in inventory management, tracking stock levels, and notifying management of shortages.
- Collaborated with team members to streamline processes for improved service efficiency during peak hours.
- Trained new staff on food handling procedures, enhancing team performance and adherence to protocols.
- Implemented quality control measures to ensure consistency in product offerings and reduce waste.
- Led daily shifts, coordinating tasks among team members to achieve operational objectives effectively.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Conducted daily equipment checks to ensure operational efficiency.
Store Manager
Build A Bear Workshop Inc
06.2018 - 07.2019
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
Associates Degree
Northeast Texas Community College
Mount Pleasant, TX05-2027
High School Diploma -
Big Sandy High School
Big Sandy, TX05-2018
Skills
- Notary public
- Staff scheduling
- Compassionate communication
- MS word, excel, and outlook
- Obituary writing
- Problem-solving
- Organizational skills
- Adaptability and flexibility
- Task prioritization
- Self motivation
- Professionalism
- Time management abilities
Timeline
Funeral Director's Assistant
Shafer Funeral Home
06.2023 - Current
Head Teller/ Member Service Representative/Debt Collector
Southland Federal Credit Union
05.2020 - 06.2023
Sales Manager
Bella Bunny Boutique
02.2019 - 12.2020
Food Service Worker
Great American Cookies
01.2019 - 03.2020
Store Manager
Build A Bear Workshop Inc
06.2018 - 07.2019
Associates Degree
Northeast Texas Community College
High School Diploma -
Big Sandy High School
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