Kayla Mims-boddie
Atlanta,United States
Summary
5 years Accomplished Retail Supervisor at Citi Trends, adept in merchandise inspection and team leadership, significantly decreased inventory shrinkage. Leveraged strong communication skills and multitasking abilities to enhance sales development and employee motivation, fostering a culture of collaboration and achieving common goals. Proven track record in implementing strategies that boost customer satisfaction and store performance.
Overview
5
5
years of professional experience
Work History
Retail Supervisor
Citi Trends
11.2023 - Current
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Assistant Manager
Citi Trends
11.2022 - Current
- Conducted performance evaluations and provided constructive feedback to employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Engaged directly with customers to offer assistance and resolve complaints.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Supported senior management in implementing and upholding store policies and procedures.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Key Holder
Citi Trends
11.2020 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate
Citi Trends
04.2020 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Diploma - High School
Solid Rock Academy
Fayetteville Ga05.2014
Skills
- Merchandise inspection
- Cash handling oversight
- Task delegation
- Goal setting and achievement
- Employee motivation
- Sales development
- Sales monitoring
- Multitasking Abilities
- Time management
- Communication skills
- Problem-solving
- Team leadership
- Teamwork
Timeline
Retail Supervisor
Citi Trends
11.2023 - Current
Assistant Manager
Citi Trends
11.2022 - Current
Key Holder
Citi Trends
11.2020 - Current
Retail Sales Associate
Citi Trends
04.2020 - Current
Diploma - High School
Solid Rock Academy
Similar Profiles
Shekelia KingShekelia King
Assistant Manager at Citi TrendsAssistant Manager at Citi Trends
Marquis DanielsMarquis Daniels
Cashier/Customer Service at Citi TrendsCashier/Customer Service at Citi Trends
Curtis ScottCurtis Scott
Packing Lead at Citi Trends Distribution CenterPacking Lead at Citi Trends Distribution Center