Kayla Minier
Vicksburg,MI
Summary
Experienced and driven customer service representative with organization, communication, and problem-solving skills
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Swift Facilities Maintenace
10.2024 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Processed service requests efficiently, ensuring timely waste collection for residential and commercial clients.
- Trained new team members on company policies, procedures, and customer service best practices.
- Coordinated with dispatch to optimize route planning, enhancing operational efficiency in service delivery.
- Hired new companies to perform maintenance in third party situations.
Customer Service Representative
Bestway Disposal
04.2022 - 10.2024
- Responsible for setting up and terminating services, handling multiple calls concurrently, and managing and ordering office supplies.
Certified Nursing Assistant
Mountains Community Hospital
08.2017 - 04.2022
- Assessed, organized, and documented patient data to develop an appropriate plan of care. Instructed patients and families regarding diagnoses, treatment plans, and preventative care according to individualized health needs. Interacted with family, physicians, and other disciplines regarding patient care.
Customer Service Representative
Absolute Lending Logistics
04.2016 - 11.2016
- Translated and assembled business requirements into detailed, production-level technical specifications, detailing new features and enhancements to existing business functionalities.
Customer Service
PLS loan Store
02.2014 - 09.2014
- Issued loans, answered phone calls, and input data. Greeted and assisted customers with booking reservations and answered any additional questions both in person and over the phone
Education
High School Diploma -
Rim Of The World Highschool
Lake Arrowhead, CA08.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
Timeline
Customer Service Representative
Swift Facilities Maintenace
10.2024 - Current
Customer Service Representative
Bestway Disposal
04.2022 - 10.2024
Certified Nursing Assistant
Mountains Community Hospital
08.2017 - 04.2022
Customer Service Representative
Absolute Lending Logistics
04.2016 - 11.2016
Customer Service
PLS loan Store
02.2014 - 09.2014
High School Diploma -
Rim Of The World Highschool
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