Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Mitchell

Falls Church,VA

Summary

Dedicated administrative professional with 10+ years of expertise in customer relationship development, sales and team building. Adept at improving customer experience and conflict resolution. Meticulously detail-oriented and organized with expertise in communication, troubleshooting, quality assurance, and work place functionality.

Overview

13
13
years of professional experience

Work History

Social Media Coordinator

Upwork Inc.
Falls Church, VA
01.2017 - Current
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Helped clients develop website portals and social media pages to promote businesses.
  • Crafted and implemented strategies to increase search visibility and website traffic.

Wellness Consultant

Massage Envy
Fairfax, VA
12.2014 - 11.2017
  • Managed and maintained the integrity of the therapeutic wellness experience through exceptional customer service, upholding store image standards and maximizing sales
  • Led in-depth training for new wellness consultants that reduced onboarding time by one week.
  • Organized monthly achievement goals for team
  • Educated clients on wellness practices to assist them in improving their health.

Transportation Security Officer

Transportation Security Administration
Los Angeles, CA
07.2014 - 12.2014
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.

Guest Service Representative

Smashburger
Los Angeles, CA
01.2014 - 07.2014
  • Received orders from customers and input into order management system.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Distributed food during busy peak periods to drive customer satisfaction.

Deli Team Lead

Walmart
Fairfax, VA
11.2011 - 05.2013
  • Provided support and technical assistance for customers, established and maintained orders for selected events by phone and/or walk in clients
  • Facilitated morning meetings & inventory assessment meetings.
  • Learned other teammates' work tasks to train as backup.

Data Entry Clerk

Specialty Graphic Imaging Association
Fairfax, VA
01.2010 - 01.2011
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.

Education

Bachelor of Science - Psychology

Old Dominion University
Norfolk, VA
2021

Associate of Science - Social Science

Northern Virginia Community College
Annandale, VA
2016

Skills

  • Audience Identification
  • Adobe Creative Suite Proficiency
  • Social Media Best Practices
  • Story Production
  • Content Development
  • Project Management
  • Digital Marketing
  • Client Relations
  • Staff Training
  • Business Development Understanding
  • Active Listening
  • Team Development

Timeline

Social Media Coordinator

Upwork Inc.
01.2017 - Current

Wellness Consultant

Massage Envy
12.2014 - 11.2017

Transportation Security Officer

Transportation Security Administration
07.2014 - 12.2014

Guest Service Representative

Smashburger
01.2014 - 07.2014

Deli Team Lead

Walmart
11.2011 - 05.2013

Data Entry Clerk

Specialty Graphic Imaging Association
01.2010 - 01.2011

Bachelor of Science - Psychology

Old Dominion University

Associate of Science - Social Science

Northern Virginia Community College

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Kayla Mitchell