Kayla Mitchell
Tampa,FL
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Barista/Customer Service Representative
Starbucks
10.2022 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Seasonal Sales Associate/Cashier
Champs Sporting Goods
10.2021 - 01.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
Busch Gardens Tampa Bay
08.2020 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Arts - Business Administration
Hillsborough Community College
Tampa, FL12.2023
Skills
- Data Entry
- Complaint Resolution
- Data Collection
- Scheduling
- Account Updating
- Recordkeeping Strengths
- Coordination
- Problem-Solving Abilities
Timeline
Barista/Customer Service Representative
Starbucks
10.2022 - Current
Seasonal Sales Associate/Cashier
Champs Sporting Goods
10.2021 - 01.2022
Customer Service Representative
Busch Gardens Tampa Bay
08.2020 - 10.2021
Associate of Arts - Business Administration
Hillsborough Community College
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