Kayla M. Kuhns
Butler,PA
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
7
7
years of professional experience
Work History
Clerical Assistant
Department of Correction/ Parole Board
Butler, USA
06.2024 - Current
- Prepare documents: prepare, format and proofread legal documents
- Mail processing: organize and file incoming mail, operate mail machines to insert, seal and stamp outgoing mail
- File paper work electronically
- Address emails through Microsoft outlook
- Answer 10-20 phone calls a day
- Greet visitors
- Work experience with (Microsoft Outlook, Microsoft Word, Excel, and Adobe,pdf)
Veterinary Technician /Customer Service representative
Pets in Harmony Veterinary Hospital
Harmony, USA
08.2022 - 06.2024
- Serve as an exam room assistant: take detailed oriented medical history from owners and document accurately
- Train newly hired technicians in standard operating procedures of the hospital
- Educate clients on various topics, for the importance of preventive care to infectious diseases
- Up sale products when necessary
- Perform animal restrain/handling for vaccine administration, venipuncture, I.V catheter placement, and digital radiography
- Calculate and administer fluids and medications
- Operated various computer programs to enter patient charges, fill prescriptions, create labels and estimates accurately and efficiently
- Remain calm during stressful events
- Manage 20-30 email enquiries a day, answer 10-20 phone calls throughout the day, approve 5-10 online pharmacy requests a day
Office Manager
Saxony Animal Clinic
Sarver, USA
01.2022 - 08.2022
- Manage accounts receivable and cash on hard
- Resolves client issues and escalations, and oversees client follow-up communication
- Ensures payroll is accurately submitted for 15-20 employees
- Bank account balancing
- Maintain/implementing office protocols and Employee handbook
- Creates the hospital schedule for 3 doctors’
- Oversees employee benefits program and hospital insurance plans
- Develops and implements hospital policy, including DEA/controlled substances and OSHA compliance
- Manage hospital inventory
- QuickBooks invoice entries
- Manage time and tasks appropriately and remain flexible with assigned duties
Sales Representative
Renu Solar and Roofing
Butler, USA
06.2021 - 11.2021
- Develop leads
- Educate prospects
- Developed a solution design to determine product needs and cost
- Provide customers with quotes, sales orders, and tax-credit information
- Post sales
Veterinary Technician
Muddy Creek Animal Clinic
Butler, USA
01.2018 - 06.2021
- Maintained detailed medical records
- Implemented and managed a new inventory system
- Assisted with training newly hired employees to become skilled veterinary technicians
- Created and managed a weight management program for 10 patients
- Perform dental prophylaxis, dental charting, and full mouth digital radiographs
- Surgery technician- Prepped 4-6 patients for surgery by calculating drugs, placing I.V catheters, scrubbing, intubating and monitoring while under anesthesia
- Reception- answer 10-20 phone calls throughout the day, scheduled and managed 3 calendars
Education
Kaplan Real estate Education
03.2022
Bachelor of Science - Psychology
Slippery Rock University of Pennsylvania
12.2016
Butler County Community College
Skills
- Data entry proficiency
- Scheduling and calendar management
- Computer skills
- Customer service
- Interpersonal and written communication
- Veterinary office administration
- Microsoft office expertise
- Organizational skills
Timeline
Clerical Assistant
Department of Correction/ Parole Board
06.2024 - Current
Veterinary Technician /Customer Service representative
Pets in Harmony Veterinary Hospital
08.2022 - 06.2024
Office Manager
Saxony Animal Clinic
01.2022 - 08.2022
Sales Representative
Renu Solar and Roofing
06.2021 - 11.2021
Veterinary Technician
Muddy Creek Animal Clinic
01.2018 - 06.2021
Kaplan Real estate Education
Bachelor of Science - Psychology
Slippery Rock University of Pennsylvania
Butler County Community College
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