Kayla Moberly
Crab Orchard,KY
Summary
To obtain a position in your company where I can utilize my skills I have obtained at Rockcastle Area Technology Center in the area of Business Technology.
Dedicated professional with experience in data management and customer support. Proven ability to collaborate effectively within teams, manage time efficiently, and communicate clearly to enhance customer satisfaction and data integrity.
Overview
15
15
years of professional experience
Work History
Data Operator
Exela Technologies
11.2019 - Current
- Processed large volumes of data accurately and efficiently.
- Maintained data integrity through regular quality checks.
- Maintained accurate and up-to-date records of data entries.
- Entered customer information into database systems accurately and in a timely manner.
- Reviewed source documents to locate required data for entry.
- Adhered to strict data confidentiality policies to prevent information leakage.
Customer Service Representative
Senture
London, KY
08.2015 - 04.2016
- Resolved customer complaints using effective communication techniques.
- Ensured compliance with company policies during customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Cashier
Kmart
04.2015 - 06.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas for optimal customer experience.
- Handled cash, credit, and gift card payments accurately during transactions.
- Stocked shelves and ensured products were displayed in an appealing manner.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Librarian Assistant
Rockcastle County Library
06.2010 - 10.2010
- Assisted patrons with locating library materials and navigating resources.
- Organized and shelved books according to the Dewey Decimal System.
- Led storytime sessions for children to promote literacy and engagement.
- Returned books to circulation by placing on proper shelves.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Enforced current library policies fairly with patrons.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
Education
Somerset Community College
High School Diploma -
Rockcastle County High School
Mount Vernon, KY 08.2006 - 05/2010
Skills
- Computer
- Word Processing
- Records Management
- Transcriptions
- Cataloging
- Data entry
- Customer service
- Attention to detail
- Time management
- Team collaboration
- Microsoft Office
- Typing speed
References
- George Martinez, Supervisor, Exela, 915 246 1923
- Jessica Brown, Supervisor, Exela, 606 224 9570
- Pam Chaliff, Rockcastle Public Library, 606 256 2388
Professional Achievements - Certificates
- Business and Marketing
- Web Design
- Multimedia Helper
- Data Entry Operator
Timeline
Data Operator
Exela Technologies
11.2019 - Current
Customer Service Representative
Senture
08.2015 - 04.2016
Cashier
Kmart
04.2015 - 06.2015
Librarian Assistant
Rockcastle County Library
06.2010 - 10.2010
High School Diploma -
Rockcastle County High School
08.2006 - 05/2010
Somerset Community College