Kayla Mock
Altoona,PA
Summary
Dynamic customer service professional with proven adaptability and effective communication skills. Known for fostering positive environments and resolving conflicts efficiently.
Overview
8
8
years of professional experience
Work History
Camp Counselor
Central Blair Recreation
Altoona, Pennsylvania
06.2025 - 08.2025
- Supervised daily activities for campers to ensure safety and engagement.
- Organized recreational games and activities to promote teamwork and cooperation.
- Maintained camp equipment and supplies for various activities and programs.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Assisted in the planning and execution of special events, such as talent shows and campfires, enhancing the camp experience.
- Implemented behavior management techniques, fostering a respectful and positive environment.
Member Specialist
Sam's Club
Altoona, PA
10.2021 - 12.2024
- Trained new staff on customer service best practices and systems.
- Supported inventory management by restocking merchandise as needed.
- Assisted members with account inquiries via phone or email correspondence.
- Processed membership applications, renewals, payments and cancellations accurately and efficiently.
- Ensured all company policies were adhered to by members at all times.
- Initiated follow-up calls with members to ensure satisfaction with services rendered.
Sales associate
Kohls
Altoona, PA
07.2019 - 10.2021
- Maintained merchandise displays to ensure an appealing shopping environment.
- Processed transactions efficiently at the cash register, ensuring accuracy in payments.
- Assisted customers with product selections and inquiries during busy shopping hours.
- Trained new associates on store policies and customer service procedures effectively.
- Monitored sales floor for cleanliness and organization throughout shifts.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Crew member
Auntie Anne's
Altoona, PA
04.2017 - 11.2018
- Prepared fresh dough and baked pretzels according to company standards.
- Maintained cleanliness and organization in work areas and equipment.
- Assisted customers with orders and provided product recommendations.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed safety protocols while handling food products and equipment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Altoona Area High School
Altoona, PA01.2019
Skills
- Activity supervision
- Safety protocols
- Teamwork facilitation
- Event planning
- Behavior management
- Customer relations
State Clearances
- Cpr
- Criminal background
- Fbi Clerance
Timeline
Camp Counselor
Central Blair Recreation
06.2025 - 08.2025
Member Specialist
Sam's Club
10.2021 - 12.2024
Sales associate
Kohls
07.2019 - 10.2021
Crew member
Auntie Anne's
04.2017 - 11.2018
High School Diploma -
Altoona Area High School
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