Summary
Overview
Work History
Education
Skills
Quote
Work Preference
Accomplishments
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Kayla Mong

Kayla Mong

Cashier, Nursing Assistant/Home Care Provider, Waitress/Server, Housekeeper
Idaho Falls,ID

Summary

Driven by ambition and a thirst for knowledge, I find joy in working with and caring for people and animals in various settings. My eagerness to learn and gain experience extends to all aspects of life. With a strong work ethic, reliability, and responsibility, I consistently demonstrate commitment to excellence. As a dedicated team player, I am always ready to lend a helping hand wherever needed. Additionally, I highlight my intermittent experience as a stay-at-home wife and mother to address any employment gaps. Now, as a continuous working mom, I am excited to bring my creativity and exceptional problem-solving skills to the workplace, confident that I will seamlessly integrate and thrive.

Overview

17
17
years of professional experience

Work History

In Home Care Provider

Self Employed Services
06.2022 - 09.2023
  • Improved patient comfort by providing compassionate and attentive care in their homes.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Administered medications accurately and on time, ensuring proper dosage per physician instructions.
  • Documented vitals, behaviors, and medications in client medical records.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
  • Ensured a safe environment for patients by monitoring their condition, identifying potential risks, and implementing preventive measures.
  • Displayed strong problem-solving abilities when addressing emergencies or unexpected situations during in-home care visits, prioritizing safety and client well-being above all else.
  • Collaborated closely with therapists or other specialists involved in clients'' care plans, facilitating effective communication between healthcare providers to ensure seamless transitions between services.
  • Contributed to improved patient outcomes with diligent observation of vital signs and prompt reporting of concerns to medical professionals.
  • Provided timely assistance with mobility devices, reducing the risk of falls or injuries for clients who had difficulty moving independently.
  • Developed strong relationships with patients and their families through consistent communication and empathy.
  • Facilitated social engagement for clients by accompanying them on outings or organizing at-home activities based on personal interests.
  • Maintained accurate records of client progress, medication administration, and other pertinent information for effective care coordination among healthcare providers.
  • Assisted patients with self-administered medications.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Respected clients'' privacy rights while providing high-quality care within the boundaries set by professional standards and legal requirements.
  • Enhanced clients'' independence by assisting with daily living activities, such as grooming, bathing, and dressing.
  • Supported family members in understanding the needs of their loved ones through clear communication about the services provided during in-home care sessions.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Enabled clients to attend appointments by providing reliable transportation and assistance with mobility issues.
  • Actively participated in ongoing training opportunities to stay current on best practices and developments within the home care industry.
  • Promoted overall well-being by preparing nutritious meals according to individual dietary needs and preferences.
  • Assisted clients with maintaining personal hygiene, promoting a sense of dignity and self-esteem during daily routines.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported clients for medical and personal outings.
  • Scheduled and coordinated medical appointments.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Researched and recommended community resources to meet clients' needs.
  • Trained new staff members on best practices for home health care.
  • Provided direct personal care and administrative services to clients.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Developed and implemented care plans for clients.

Home Care Behavioral Health

Progressive Behavior Systems
09.2022 - 07.2023
  • Delivered high-quality client care by conducting thorough assessments, administering medications as prescribed, and providing ongoing monitoring of mental status changes.
  • Advocated for clients'' rights within the healthcare system by addressing concerns related to confidentiality or treatment options, fostering trust between patients and providers.
  • Maintained a high level of clinical competence through ongoing professional development opportunities, including workshops and conferences related to behavioral health nursing.
  • Served as a liaison between patients and their support systems, promoting open communication and encouraging involvement throughout the treatment process.
  • Managed care transitions effectively through close collaboration with community resources such as outpatient clinics or support groups, ensuring seamless coordination of services for discharged patients.
  • Evaluated program effectiveness by tracking patient progress against established goals throughout the course of treatment.
  • Streamlined documentation processes by updating electronic medical records accurately and efficiently, leading to improved access to vital patient information.
  • Enhanced interdisciplinary communication by initiating regular meetings between nursing staff, psychiatrists, and therapists to discuss client progress and treatment strategies.
  • Reduced instances of aggressive behaviors among patients by employing crisis intervention techniques and non-violent de-escalation methods.
  • Educated families on mental health disorders, medications, and coping strategies to enhance their understanding and support during the recovery process.
  • Improved patient outcomes by developing and implementing individualized care plans for clients with mental health disorders.
  • Contributed to a culture of safety by adhering strictly to infection control protocols during medication administration procedures.
  • Developed strong relationships with patients through compassionate nursing interventions while maintaining professional boundaries essential for ethical practice in behavioral health settings.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans, ensuring continuity of care for all clients.
  • Mentored new nursing staff members on best practices in behavioral health care, contributing to overall team knowledge and effectiveness.
  • Assisted in the implementation of quality improvement initiatives within the behavioral health department, resulting in increased efficiency and enhanced patient care standards.
  • Supported clients in developing self-awareness and insight by facilitating psychoeducation on mental health conditions and recovery strategies.
  • Increased patient satisfaction scores through active listening and empathetic communication during one-on-one counseling sessions.
  • Promoted a therapeutic environment through the use of evidence-based practices in psychiatric nursing care, fostering emotional well-being and recovery for patients.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Monitored patient reactions after administering medications and IV therapies.
  • Managed patients recovering from medical or surgical procedures.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.

Cashier

Maglaughlin's Gas & Grocery
04.2019 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Upsold additional products and services to increase revenue.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Cashier

ZipFer Gas Station
12.2017 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Upsold additional products and services to increase revenue.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

In Home Care

R.I.T.E.S
08.2016 - 10.2017
  • Maintained detailed documentation of client care activities, facilitating effective communication among healthcare team members and family members.
  • Supported clients'' physical mobility by providing assistance with transfers, ambulation, and exercises as prescribed by healthcare professionals.
  • Enhanced client comfort by providing compassionate and attentive personal care services.
  • Advocated for client needs in interactions with healthcare providers or community resources, ensuring access to appropriate services or support programs.
  • Maintained client confidentiality by adhering to HIPAA regulations in all communications regarding personal health information details.
  • Developed strong relationships with clients and families, fostering trust and open communication for optimal care provision.
  • Promoted a clean and safe living environment for clients through regular housekeeping tasks.
  • Managed medication administration according to physician instructions, ensuring timely and accurate delivery of medications to clients.
  • Collaborated with multi-disciplinary healthcare teams to develop personalized care plans tailored to individual client needs.
  • Safeguarded clients'' health by monitoring vital signs and promptly reporting changes to healthcare providers.
  • Provided emotional support for clients facing challenging situations, offering empathy and encouragement during difficult times.
  • Utilized adaptive equipment when necessary to facilitate daily living activities for clients with physical limitations.
  • Facilitated ongoing communication between family members and healthcare providers updating them about the progress and concerns related to the client''s health.
  • Assisted clients with daily living activities, improving their independence and wellbeing.
  • Developed and implemented customized recreational activities for clients, enhancing their overall well-being and satisfaction with care services.
  • Coordinated transportation arrangements for medical appointments or social outings, ensuring client safety during travel.
  • Educated clients on proper nutrition and meal planning, promoting healthier lifestyles through balanced food choices.
  • Implemented cognitive stimulation activities designed to enhance mental engagement for clients with dementia or other cognitive impairments.
  • Conducted regular safety checks within the home environment identifying potential hazards and implementing risk reduction measures.
  • Demonstrated flexibility and adaptability in accommodating changing client needs or scheduling requirements, ensuring continuity of care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Administered medication as directed by physician.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Developed individual care plans for clients based on specific needs.
  • Transported clients for medical and personal outings.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Provided direct personal care and administrative services to clients.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Scheduled and coordinated medical appointments.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Developed and implemented care plans for clients.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Documented vital statistics and coordinated with health care providers.
  • Trained new staff members on best practices for home health care.

Waitress/Server/Hostess

Wayside Cafe
07.2016 - 09.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Dog Walker/Dog Sitter/Dog Groomer/Dog Trainer

Self Employed Services
05.2012 - 06.2017
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Secured dog collars and tags before starting walks to guarantee identification in emergencies.
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Greeted pet owners warmly to build trust and create lasting relationships.
  • Provided dog with water for adequate hydration on longer walks.
  • Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
  • Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
  • Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
  • Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
  • Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
  • Increased client satisfaction by providing timely and attentive care for their pets.
  • Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
  • Monitored animal behavior to keep owners informed on progress and any issues.
  • Developed personalized walking routes for each pet to maximize enjoyment and cater to individual preferences.
  • Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
  • Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
  • Maintained professional relationships with clients, providing exceptional customer service at all times.
  • Safeguarded client homes while picking up or dropping off pets, ensuring doors were locked upon departure.
  • Provided basic training reinforcement for dogs during walks, improving behavior both on-leash and at home.
  • Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
  • Followed optimal schedules for animals as set by owners or supervisors.
  • Assisted in reducing separation anxiety in pets by offering consistent companionship during owner absences.
  • Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
  • Recorded activities to keep owners fully informed on pet exercise.
  • Researched areas surrounding dogs' residences to discover best and safest walking routes.
  • Managed scheduling and invoicing efficiently to maintain organized records and prompt payments from clients.
  • Educated clients about proper pet care practices, including nutrition, grooming, and exercise recommendations.
  • Contributed to local community engagement by participating in dog-related events such as adoption fairs or charity fundraisers.
  • Offered tailored services such as medication administration or special accommodations for elderly or disabled pets as needed.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Exercised animals regularly with walks and rigorous play activities.
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
  • Provided exercise opportunities for the dogs, taking them on daily walks or trips to local parks as requested by the client.

Housekeeper

Best Western
06.2011 - 07.2013
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Returned emptied garbage receptacles to proper locations.

Crew Member

A & W All-American Food
01.2008 - 02.2009
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.

Nursing Assistant

Mini Cassia Care Center
02.2007 - 11.2007
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
  • Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
  • Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.

Cashier

Maverik Adventure's First Stop
04.2007 - 06.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Upsold additional products and services to increase revenue.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.

Education

HSD - High School

Huntingdon High School
Huntingdon, TN
05.2006

Skills

  • Compassionate Caregiving
  • Bathing Assistance
  • Housekeeping tasks
  • Vital signs monitoring
  • Grooming assistance
  • Dressing assistance
  • Dementia Care
  • Personal Hygiene Assistance
  • Social interaction
  • Emotional Support
  • Transportation Assistance
  • Alzheimer's Care
  • Meal Preparation
  • Mobility support
  • Family Communication
  • Medical appointment coordination
  • Nutrition monitoring
  • Laundry services
  • Physical therapy support
  • Continence Care
  • Oxygen Therapy Support
  • Respectful and Compassionate
  • Problem-Solving
  • Time Management
  • Elderly Care
  • Multitasking and Organization
  • Daily living assistance
  • Dependable and Responsible
  • Verbal and written communication skills
  • Patient Care
  • First aid and safety
  • Strong Ethics
  • Direct Patient Care
  • HIPAA Compliance
  • Compassionate Care
  • Flexible schedule and availability
  • Compassionate communication
  • Relationship Building
  • Housekeeping
  • Patient Companionship
  • Flexible Schedule
  • Patient Assessments
  • Client documentation
  • Supportive Companionship
  • Basic Housekeeping
  • Medication and Appointment Reminders
  • Medication Administration
  • Behavioral Management
  • Documentation
  • Patient Management
  • Incident Reporting
  • Behavior redirection
  • Client Transportation
  • Complex Problem-Solving
  • Special Needs Care
  • Mobility Assistance
  • PPE Usage
  • Hoyer Lifting Equipment
  • Care Plan Management
  • Care plan assessment
  • Progress Documentation
  • Care Plan Adherence
  • Disability Support
  • Attention to Detail
  • Multitasking
  • Reliability
  • Activities of Daily Living (ADLs)

Quote

Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveCareer advancement

Accomplishments

I am very ambitious and hard working. I work great in a team setting or alone. I have great people skills and problem solving skills. I have just recently moved to Idaho Falls from the Burley area to start over as a single mom of 3 after escaping a 13 year domestic violence situation. I am actually very proud of myself. We have found our own place, bought a vehicle outright and now just need steady employment to be the last puzzle piece. I unfortunately have a past and I am not proud of some of my mistakes and choices but my past is not who I truly am as a person and I have worked hard to heal and no longer be the person I had to become in order to survive my situation. I am doing my absolute best to be the best version of myself in order to provide a healthy and happy life with integrity and maturity for myself and my children.

Timeline

Home Care Behavioral Health

Progressive Behavior Systems
09.2022 - 07.2023

In Home Care Provider

Self Employed Services
06.2022 - 09.2023

Cashier

Maglaughlin's Gas & Grocery
04.2019 - 11.2021

Cashier

ZipFer Gas Station
12.2017 - 10.2018

In Home Care

R.I.T.E.S
08.2016 - 10.2017

Waitress/Server/Hostess

Wayside Cafe
07.2016 - 09.2017

Dog Walker/Dog Sitter/Dog Groomer/Dog Trainer

Self Employed Services
05.2012 - 06.2017

Housekeeper

Best Western
06.2011 - 07.2013

Crew Member

A & W All-American Food
01.2008 - 02.2009

Cashier

Maverik Adventure's First Stop
04.2007 - 06.2008

Nursing Assistant

Mini Cassia Care Center
02.2007 - 11.2007

HSD - High School

Huntingdon High School

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Kayla MongCashier, Nursing Assistant/Home Care Provider, Waitress/Server, Housekeeper