Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Montoya

Mesilla Park,NM

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients and staff through excellent communication and interpersonal skills.

Overview

9
9
years of professional experience

Work History

Certified Medical Assistant/ Casting Tech

MountainView Orthopedics
Las Cruces, United States
02.2020 - Current
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Labeled and completed lab requisitions using ICD and CPT coding.

Receptionist

MountainView Orthopedics
Las Cruces, United States
08.2018 - 02.2020
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Scheduled and confirmed appointments and meetings for management team.
  • Updated and recorded customer or client information to maintain accounts.

Caregiver

Help at Home Senior Care
Las Cruces, United States
02.2015 - 08.2018
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Maintained daily living standards by assisting clients with personal hygiene needs.

Education

Certified First Assist Surgical Tech - Surgical Tech

San Juan College
Farmington, NM
08-2025

GED -

Las Cruces High School
Las Cruces, NM
04.2012

Skills

  • Calm and level-headed under duress
  • Casting Certified
  • Certified in Basic Life Support (BLS)
  • Conflict resolution abilities
  • Communication
  • Data management
  • HIPAA compliance
  • Medical terminology
  • Inventory and supply management
  • Proper sterilization techniques
  • Professional bedside manner
  • Understands medical procedures

Timeline

Certified Medical Assistant/ Casting Tech

MountainView Orthopedics
02.2020 - Current

Receptionist

MountainView Orthopedics
08.2018 - 02.2020

Caregiver

Help at Home Senior Care
02.2015 - 08.2018

Certified First Assist Surgical Tech - Surgical Tech

San Juan College

GED -

Las Cruces High School

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Kayla Montoya