Kayla Moore
Bethpage,TN
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Account Manager
Bellagio Granite
2020.07 - Current
- B2B Sales and Marketing Including travel for scouting. Bringing in 50-plus new businesses.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Operations Manage
Brandon Moore Trucking,LLC
2017.03 - 2024.02
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Successfully gained over 10 new accounts to provide services to
Branch Manager
Walters Management
2019.07 - 2020.04
- Reduced chargebacks and overall delinquency rates from 38% to a below-standard 26% within 30 days.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed between 50-100 incoming calls, numerous emails, and outgoing calls daily.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Education
Medical Billing & Coding - Billing And Coding
Nashville College of Medical Careers
Madison, TN04.2011
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Data Entry
- Phone Etiquette
- Communication Skills
- Virtual Chat
- Relationship Building
- Sales Development
- Issue Resolution
Timeline
Account Manager
Bellagio Granite
2020.07 - Current
Branch Manager
Walters Management
2019.07 - 2020.04
Operations Manage
Brandon Moore Trucking,LLC
2017.03 - 2024.02
Medical Billing & Coding - Billing And Coding
Nashville College of Medical Careers
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