Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Moore

Tell City,IN

Summary

Trusted manger delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, financial and leadership principles. Consistently establishes and achieves business and profit objectives. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Talented manger skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Dillard's
07.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Service Representative

Community Loans of America
09.2023 - 07.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Assistant Manager

Journeys Kidz
05.2022 - 09.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Assistant Retail Manager

T-mobile
04.2021 - 04.2022
  • Investigated customer complaints, identifying and changing processes to remove faults
  • Addressed business risks through assessments and mitigation strategies
  • Observed industry patterns and trends to inform hiring and training decisions.

Education

No Degree -

South Louisiana Community College
Lafayette, LA

Skills

  • Policies and Procedures
  • Honest and Dependable
  • Sweeping and Mopping
  • Cash Register Operations
  • Cash Handling
  • POS Systems
  • Customer Service
  • Data Collection
  • Scheduling
  • Consultative Sales
  • Inbound and Outbound Calling
  • Call Management
  • Data Entry
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Relationship building
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Payment processing
  • Documentation

Timeline

Customer Service Representative

Dillard's
07.2024 - 02.2025

Customer Service Representative

Community Loans of America
09.2023 - 07.2024

Assistant Manager

Journeys Kidz
05.2022 - 09.2023

Assistant Retail Manager

T-mobile
04.2021 - 04.2022

No Degree -

South Louisiana Community College
Kayla Moore