Kayla Morgan
Nashville,TN
Summary
Highly detail-oriented and professional Assistant Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
6
6
years of professional experience
Work History
Branch Rental Manager
Hogan Truck Leasing
Nashville, TN
03.2022 - Current
- Execute sales and marketing initiatives to increase revenue for company.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
Assistant Branch Manager
Enterprise Holdings Inc., Rent-A-Car
Nashville, TN
06.2019 - Current
- Manage branch with an average fleet size of 3,000+ cars.
- Develop and manage employee schedules, balancing individual requests and requirements with business needs.
- Facilitate customer satisfaction by executing personal communication and frequent follow-ups.
- Write and administer employee performance reviews to monitor customer service and personal sales of a 15-member team.
- Respond to customer concerns to significantly raise customer satisfaction ratings.
- Protect company assets with strategic risk management approaches.
- Supervise and evaluate staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Management Assistant
Enterprise Rent-A-Car
Lebanon, TN
11.2018 - 06.2019
- Oversaw training and onboarding process for all newly hired employees.
- Marketed business rental account services and benefits to local businesses.
- Built and maintained excellent customer relationships.
Management Trainee
Enterprise Rent-A-Car
Lebanon, TN
09.2016 - 11.2018
- Learned approaches to boost customer service quality index and product sales penetration while enhancing engagement and driving growth.
- Explained services and products to customers in friendly and engaging way.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
Education
Bachelor of Arts - Communication Studies
Berea College
Berea, KY05.2015
Skills
- Coaching and Mentoring
- Branch Operations Management
- Upselling and Cross-Selling
- Attention to Detail
- Operational Reports
- Training and Development
- Problem-Solving
Timeline
Branch Rental Manager
Hogan Truck Leasing
03.2022 - Current
Assistant Branch Manager
Enterprise Holdings Inc., Rent-A-Car
06.2019 - Current
Management Assistant
Enterprise Rent-A-Car
11.2018 - 06.2019
Management Trainee
Enterprise Rent-A-Car
09.2016 - 11.2018
Bachelor of Arts - Communication Studies
Berea College
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