Kayla Morgan
Huntsville,TX
Summary
Dynamic and results-driven professional with experience as a Student Research Assistant at Sam Houston State University. Skilled in literature review and report writing, I excel in communication and critical thinking. Proven ability to collaborate effectively and present findings, contributing to successful research outcomes and enhancing team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Research Assistant
Sam Houston State University
Huntsville, Texas
02.2025 - Current
- Conducted literature reviews to support ongoing research projects.
- Assisted in data collection through surveys and experiments.
- Collaborated with faculty on developing research proposals and presentations.
- Presented findings at departmental meetings to share insights and updates.
- Prepared reports summarizing research findings.
- Maintained documentation and reporting of adverse events, recommending corrective action as appropriate.
- Provided administrative support to faculty members conducting research projects.
- Assisted with the design and implementation of research projects.
Waitress
Texas Roadhouse Restaurant
Huntsville, Texas
10.2024 - 04.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate orders and communicated with kitchen staff effectively.
- Managed tables efficiently during busy shifts to ensure timely service.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled cash transactions and processed payments accurately at the register.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
Head Lifeguard
City of Frisco
Frisco, Texas
03.2022 - 04.2024
- Supervised lifeguard team to ensure safety protocols were followed.
- Conducted regular safety drills and training sessions for staff.
- Monitored swimming areas for hazards and enforced rules.
- Assisted in developing emergency response plans for incidents.
- Maintained accurate records of incidents and rescues performed.
- Collaborated with management to improve pool operations and services.
- Provided first aid and emergency care as needed during shifts.
- Educated patrons on water safety and proper swimming techniques.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Trained new hires on safety protocols, procedures, and customer service standards.
- Communicated effectively with patrons regarding rules, regulations, and policies related to swimming activities.
- Maintained thecleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
- Assisted with planning and implementation of special events held at the aquatic facility.
- Managed inventory of supplies used in aquatic facility operations.
- Maintained strong proficiency in CPR, First Aid, and rescue techniques to provide optimal support to individuals in distress.
Education
Associate of Arts - Criminal Justice
Collin County Community College
Plano, TX05-2024
High School Diploma -
Memorial High School
Frisco, TX05-2022
Bachelor of Arts - Criminal Justice
Sam Houston State University
Huntsville, TXSkills
- Literature review
- Data collection
- Report writing
- Presentation skills
- Customer service
- Time management
- Conflict resolution
- Communication skills
- Emergency response planning
- Critical thinking
- Training and supervision
- Problem solving
Accomplishments
- Girl Scouts Bronze and Silver Award
Certification
- FEMA IS-00100.c: Introduction to Incident Command Certificate
- FEMA IS-00-200.c: Basic Incident Command System for Initial Response, ISC-200 Certificate
- FEMA IS-00700.b: An Introduction to the National Incident Management System
- FEMA IS-00703.b: National Incident Management System Resource Management
Timeline
Student Research Assistant
Sam Houston State University
02.2025 - Current
Waitress
Texas Roadhouse Restaurant
10.2024 - 04.2025
Head Lifeguard
City of Frisco
03.2022 - 04.2024
Associate of Arts - Criminal Justice
Collin County Community College
High School Diploma -
Memorial High School
Bachelor of Arts - Criminal Justice
Sam Houston State University