Kayla Morgan
Huntsville,AL
Summary
-Birthday: 2004-02-04 Willing to relocate: Anywhere Authorized to work in the US for any employer
- Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
- Diligent Desired Position with solid background in providing strategic advice and support. Proven track record of implementing solutions that enhance operational efficiency and stakeholder satisfaction. Demonstrated expertise in analytical thinking and effective communication.
- Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Inbound Solutions Adviser
Health is Wealth Marketing LLC
Huntsville, AL
01.2025 - Current
- Provided exceptional customer service to inbound callers, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls on a daily basis, consistently meeting or exceeding call handling targets
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
- Maintained detailed records of all interactions with customers in the CRM system for future reference and follow-up purposes
- Calmly handled escalated customer complaints or difficult situations, de-escalating tensions and finding satisfactory solutions
- Collaborated with cross-functional teams including sales, technical support, and billing departments to address complex customer issues
- Leveraged strong problem-solving skills when faced with unique or challenging customer requests
- Participated in ongoing training and development programs to enhance product knowledge, customer service skills, and call handling techniques
- Maintained a professional and courteous demeanor at all times, even when dealing with challenging or irate customers
- Achieved a high level of accuracy in data entry tasks such as updating customer profiles or recording call details
- Utilized active listening skills to understand customer needs and concerns, offering appropriate solutions and recommendations
- Developed rapport with customers to enhance satisfaction and drive sales conversions.
- Collaborated with team leads to refine scripts and optimize call handling procedures.
- Managed inbound sales calls, effectively addressing customer inquiries and product needs.
- Streamlined communication processes, reducing response times and improving overall efficiency in sales operations.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Analyzed customer data to identify trends, improving sales approaches and targeting efforts.
- Trained junior staff on best practices in marketing techniques and client communication.
- Implemented feedback mechanisms to continuously improve service offerings based on client input.
General Cleaner
GDI-US and Newbold Services
Huntsville, AL
12.2023 - 10.2024
- While working at Newbold Services as a general cleaner, I had the task of cleaning and re stocking bathrooms, break rooms, office’s and office cubicles. I would take all the trash out of the warehouse. Sweep, Mop, scrub, and buff the floors. Stock supplies, and be up to date about our chemicals.
- Conducted routine inspections to identify maintenance needs and ensure safety compliance.
- Trained new staff on proper cleaning techniques and safety procedures for equipment use.
- Collaborated with management to establish improved cleaning protocols and procedures.
- Monitored inventory levels of cleaning supplies, facilitating timely replenishment orders.
- Resolved customer concerns related to cleanliness, enhancing overall satisfaction levels.
- Operated cleaning equipment to maintain cleanliness and hygiene standards in facilities.
- Enhanced workplace cleanliness by thoroughly dusting, sweeping, and mopping all areas.
- Improved facility hygiene through diligent sanitization of high-touch surfaces and restrooms.
- Emptied trashcans and transported waste to collection areas.
- Collaborated closely with team members to complete large-scale cleaning projects within established deadlines.
- Used time management and efficient cleaning methods to meet deadlines.
- Increased client satisfaction through meticulous attention to detail in all cleaning tasks performed.
- Organized and used industrial cleaning products following strict safety procedures.
- Boosted overall facility appearance with detailed window cleaning and spotless maintenance of floors.
Toyota Team Member
Toyota
Huntsville, AL
07.2023 - 11.2023
- Worked on the assembly line, putting in engine parts
- Operated assembly line machinery to ensure efficient production flow.
- Collaborated with team members to troubleshoot equipment issues, enhancing operational efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Walmart Stocker
Walmart
Huntsville, AL
02.2023 - 06.2023
- Stocked produce
- Restocked shelves efficiently to maintain optimal inventory levels and enhance product visibility.
- Assisted customers in locating products, providing exceptional service to enhance shopping experience.
- Monitored inventory levels and reported discrepancies to ensure accurate stock management.
- Collaborated with team members to execute planograms and optimize product placement on sales floor.
- Conducted regular audits of stock levels and shelf conditions, ensuring adherence to company standards.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Shift Leader
Marco's Pizza
Huntsville, AL
12.2021 - 01.2023
- Supervised team operations to ensure efficient service and quality standards.
- Trained new employees on food preparation and customer service protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented training programs that improved employee performance and customer satisfaction.
- Monitored compliance with health and safety regulations, ensuring a safe work environment.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Completed cash and credit card transactions accurately using POS software.
- Operated pizza ovens and kitchen equipment to ensure consistent quality and efficiency.
- Prepared a variety of pizzas according to established recipes and customer preferences.
Education
High school diploma or GED -
Calhoun Community College
Tanner, AL01-2023
Associate's degree - undefined
Skills
- Residential cleaning
- Restaurant Management
- Hotel experience
- Food handling
- Windows
- Host/Hostess
- Customer service
- Customer support
- Organizational skills
- Custodial experience
- Food Safety
- English
- Phone call management
- Leadership
- Management
- CRM system proficiency
- Cash handling
- Marketing
- Negotiation
- Word processing
- Janitorial experience
- Basic math
- Human resources
- Commercial cleaning
- Food Service
- Cleaning Experience
- Customer retention
- Microsoft Word
- Sanitation
- Guest services
- Customer support experience within healthcare industry
- Microsoft Office
- Store Management Experience
- Problem-solving
- Computer skills
- Restaurant experience
- Sales
- Photography
- Front desk
- Industrial cleaning
- Microsoft Excel
- Customer success
- Shift management
- Food Handling
- HIPAA
- Store management
- Floor care
- Empathy
- Driving
- 10 key typing
- Client services
- Public relations
- Communication skills
- Attention to detail
- Relationship management
- Laundry
- Typing
- Cash register
- Microsoft Outlook
- Food Preparation
- Call center experience
- Writing skills
- Telemarketing
- Kitchen Experience
- Computer literacy
- Call center
- Supervising Experience
- Time management
- Merchandising
- Grocery store
- Cleaning
- Analytical thinking
- Critical thinking
- Client engagement
- Conflict resolution
- Career planning
- Goal setting
- Sales strategy
Certification
- CPR Certification August 2021 to Present
- Driver's License Driver's License June 2021 to June 2029
Languages
English
Full Professional
Timeline
Inbound Solutions Adviser
Health is Wealth Marketing LLC
01.2025 - Current
General Cleaner
GDI-US and Newbold Services
12.2023 - 10.2024
Toyota Team Member
Toyota
07.2023 - 11.2023
Walmart Stocker
Walmart
02.2023 - 06.2023
Shift Leader
Marco's Pizza
12.2021 - 01.2023
Associate's degree - undefined
High school diploma or GED -
Calhoun Community College