Kayla Morin
Summary
Experienced and detail-oriented individual with 5 plus years of experience in customer service and sales. Strong leadership skills and a creative mindset. Eager to contribute to the overall success of Madewell by providing exceptional customer service and driving sales. Recognized as a top-performing server and nominated for the 2023 Connecticut Restaurant Association Award for Server of the Year.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
First Choice Realty
03.2023 - Current
- Utilize social media platforms to promote properties and attract potential buyers
- Build and maintain a strong network of contacts and referrals to expand client base and increase sales opportunities
- Utilize market research to identify target demographics and develop targeted marketing strategies for properties
- Negotiate and close real estate deals on behalf of clients, ensuring their best interests are represented.
Event Coordinator
85 Main
08.2022 - Current
- Manage event budget and ensure financial goals are met
- Train and supervise event staff to ensure high-quality service and customer satisfaction
- Negotiate contracts and agreements with event venues, vendors, and suppliers to ensure the best possible terms and prices for the employer
- Develop and implement strategies to measure the success and impact of events, including gathering feedback from attendees and analyzing post-event data to identify areas for improvement and future opportunities.
Front of House Manager
85 Main
01.2018 - Current
- Develop and implement training programs to educate and empower staff members on providing exceptional customer service, enhancing their skills to exceed customer expectations
- Create and implement a system for scheduling and managing staff shifts, ensuring proper coverage and minimizing conflicts
- Maintain a system for handling customer complaints and resolving issues in a timely and satisfactory manner
- Implement coaching and training to the front of house staff to enhance skills and optimize customer satisfaction and increase revenue.
Front End Coordinator
T.J. Maxx
08.2012 - 10.2015
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in six checkout stations to verify adequate cash supply.
Education
Bachelor of Arts - History and Social Sciences
Eastern Connecticut State University
Willimantic, CT05.2017
Skills
- Top-performing
- Detail-oriented
- Quick learner
- Strong organization
- Creative skills
- Hardworking
- Proficiency in technology
- Confident decision maker
- Well organized
- Works well independently and collaboratively
- Always prepared
- Proficiency in computer programs
- Personable
- Trustworthy
- Professional
- Flexible
- Ability to juggle multiple tasks
- Dependable
- Strong communicator
- Patience
- Respect
- Ability to take instruction well
- Ability to meet assigned deadlines
- Enjoys being challenged
- Punctual
- Leadership
- Customer Service Training
- Vendor and Contract Negotiations
- Social Media Management
- Meeting Planning
- Training and Coaching
- POS System Operations
- Team Building
- Staff Supervision
- Traditional Marketing
Timeline
Real Estate Agent
First Choice Realty
03.2023 - Current
Event Coordinator
85 Main
08.2022 - Current
Front of House Manager
85 Main
01.2018 - Current
Front End Coordinator
T.J. Maxx
08.2012 - 10.2015
Bachelor of Arts - History and Social Sciences
Eastern Connecticut State University
Similar Profiles
YUDELKA MENDEZYUDELKA MENDEZ
Real Estate Assistant at Premium Choice RealtyReal Estate Assistant at Premium Choice Realty
Robert OtrompkeRobert Otrompke
Associate Broker /Senior Team Leader at COMMUNITY CHOICE REALTY, LLCAssociate Broker /Senior Team Leader at COMMUNITY CHOICE REALTY, LLC
Jeff EscoJeff Esco
Real Estate Agent at 1st Choice RealtyReal Estate Agent at 1st Choice Realty
Charles BevisCharles Bevis
Real Estate Broker / Real Estate Agent at Gobe Realty; Inland Homes; CW AssociatesReal Estate Broker / Real Estate Agent at Gobe Realty; Inland Homes; CW Associates
Laura WrightLaura Wright
Real Estate Office Manger/Licensed Real Estate Agent at Century 21 HomefrontReal Estate Office Manger/Licensed Real Estate Agent at Century 21 Homefront