Kayla Morris
Loxahatchee ,FL
Summary
Dynamic and detail-oriented professional with a proven track record at Cats Meow Animal Rescue. Excels in customer service and problem-solving, fostering teamwork and collaboration. Recognized for enhancing workflow efficiency and training staff effectively. Committed to maintaining high standards while adapting to fast-paced environments. Strong communicator with a passion for continuous improvement.
Overview
9
9
years of professional experience
Work History
Animal Rescue Lead
Cats Meow Animal Rescue
Loxahatchee Groves, FL
06.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Publix Deli Clerk
Publix
7050 Seminole Pratt
11.2018 - Current
- Assisted customers with deli selections and provided product recommendations.
- Maintained cleanliness and organization of deli counter and workspace.
- Operated slicing machines and scales to prepare fresh products.
- Ensured compliance with food safety regulations during food handling.
- Trained new employees on deli procedures and customer service standards.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
ICECREAM Shift Manager
Loxahatchee ICECREAM & Coffee
7050 Seminole Pratt
08.2016 - 05.2023
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Developed training materials to enhance staff knowledge of products and services offered.
- Collaborated with management on promotional strategies to increase sales and customer engagement.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Cashier
Burgerking
11.2017 - 09.2018
- Processed customer transactions swiftly and accurately using point-of-sale systems.
- Maintained cleanliness and organization of work areas to ensure a welcoming environment.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Handled cash and credit transactions efficiently, ensuring compliance with cash handling policies.
- Collaborated with team members to meet service goals during peak hours effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma - Regular Studies
Homeschool
Loxahatchee Groves, FL05.2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
Timeline
Animal Rescue Lead
Cats Meow Animal Rescue
06.2022 - Current
Publix Deli Clerk
Publix
11.2018 - Current
Cashier
Burgerking
11.2017 - 09.2018
ICECREAM Shift Manager
Loxahatchee ICECREAM & Coffee
08.2016 - 05.2023
High School Diploma - Regular Studies
Homeschool