Kayla Morris
Lakeland,FL
Summary
Personable and hardworking employee with 14 years in the service industry. Great multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Bartender/server
Huntington Hills Golf Club
Lakeland, FL
09.2025 - Current
- Provided exceptional customer service to enhance guest experiences at the golf club.
- Prepared and served a variety of beverages in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely food and beverage delivery.
- Managed cash register transactions and processed payments accurately and efficiently.
- Engaged with guests to create a welcoming atmosphere during events and functions.
- Helped manage inventory by tracking stock levels and suggesting orders. management by monitoring stock levels and placing orders as needed.
- Managed various responsibilities at once to ensure efficient operations in fast-paced setting. within a fast-paced environment.
- Greeted guests with friendliness and professionalism.
Rental Manager
Priority Honda
Hampton, VA
08.2023 - 01.2024
- Ensuring that vehicles in rental fleet are kept track of and maintained for safety and efficiency on the road
- Making sure that all vehicles are properly insured as well as registered for liability and legal purposes
- Determining rates for vehicles dependent upon competition and vehicle types and sizes
- Ensuring that customers have a positive experience by providing excellent customer service and answering any and all questions the customers may have
- Reviewing applicants for rental car agreements to ensure that they meet qualifications for renting a vehicle
- Overseeing that all supplies are ordered for the entire dealership and offices (sticky notes, folders, ink and toner, key tags, key rings, coffee and creamer, copy paper, etc.)
- Properly transferring vehicles in and out of the rental fleet, to and from sales dept
- Writing up service RO's for any vehicles needing maintenance as well as constant RO's sending vehicles through detailed cleaning after each rental contract is closed
Outside Sales Representative
Thompson Creek Window Company
Virginia Beach, VA
10.2022 - 03.2023
- Contacted new and existing customers to discuss ways to meet needs through specific products and services
- Contributed ideas and offered constructive feedback at weekly sales and training meetings
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals
- Contributed to team objectives in fast-paced environment
- Generated seasonal creative pitches for clients targeting various consumer groups
Lot Porter
Priority Honda
Hampton, VA
08.2022 - 12.2022
- Managing vehicle stock and VIN numbers
- Relocating vehicles to preferred spots
- Running errands for the dealership
- Assisting service advisors
- Setting vehicles for display
- Running vehicles through the car wash
- Operating automatic and manual cars
Server
Esoteric Curated Crafts And Provisions
Virginia Beach, VA
04.2021 - 05.2022
- Proficiently operated Bread Crumb recording system processing and storing order and payment information to maintain restaurant records and customer sales
- Increased sales significantly by upselling higher-end products to customers based on knowledge of craft beers and cocktails
- Explained menu items and suggested appropriate options for food allergy concerns, maintaining 100% guest safety at all times
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guest needs
Server and Bartender
Olive Garden
Dawsonville, GA
10.2020 - 04.2021
- Trained incoming staff regarding restaurant policies
- Displayed excellent menu knowledge of restaurant by pairing wines with food selections and recommending entrées based on guest desires
- Maintained cleanliness and sanitation in sections and behind bar according to state and corporate regulations
- Prepared for large parties by planning and preparing based on staffing needs
- Engaged in quick, efficient, and friendly conversation with guests to build rapport and facilitate repeat business
Waitress/Cocktail Server
Restaurant 604
Aiea, HI
07.2019 - 03.2020
- Established high-level customer satisfaction by constantly maintaining friendly interactions
- Team player, assisting coworkers with their duties helping to ensure restaurant success
- Providing food and beverage knowledge to tourists and guests on local products unique to Hawaii
- Maintaining cleanliness of restaurant and drink machines, silverware, etc, according to state regulations
- Providing excellent dining experiences for locals, tourists, and military
Server and Bartender
Olive Garden
Gainesville, GA
12.2014 - 04.2019
- Trained incoming staff regarding restaurant policies
- Displayed excellent menu knowledge of restaurant by pairing wines with food selections and recommending entrées based on guest desires
- Maintained cleanliness and sanitation in sections and behind bar according to state and corporate regulations
- Prepared for large parties by planning and preparing based on staffing needs
- Engaged in quick, efficient, and friendly conversation with guests to build rapport and facilitate repeat business
Hostess/Food Runner
Lake Lanier Islands Resort
Buford, GA
05.2013 - 09.2017
- Maintain friendliness with guests and team members throughout shift
- Clean off tables, high chairs, and floors in sections for sanitized dining experiences
- Quote accurate times for guests to wait for seating, help run servers food and assist them in whatever way needed
- Helped pull food at expo window, clearly communicating with kitchen staff
- Maintain bathroom cleanliness throughout shift
- Increase loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
Education
Business Management -
University of North Georgia
G Gainesville, GASkills
- Team player
- Staff training
- Multi-tasking
- Order accuracy and delivery
- Cleaning and sanitizing
- Upselling and cross selling
- Problem solving
- Critical thinking
- Decision making
- Relationship building
- Point of Sale systems
- Transactions and cash handling
- Food and beverage pairings
- Customer service
- Guest services
Timeline
Bartender/server
Huntington Hills Golf Club
09.2025 - Current
Rental Manager
Priority Honda
08.2023 - 01.2024
Outside Sales Representative
Thompson Creek Window Company
10.2022 - 03.2023
Lot Porter
Priority Honda
08.2022 - 12.2022
Server
Esoteric Curated Crafts And Provisions
04.2021 - 05.2022
Server and Bartender
Olive Garden
10.2020 - 04.2021
Waitress/Cocktail Server
Restaurant 604
07.2019 - 03.2020
Server and Bartender
Olive Garden
12.2014 - 04.2019
Hostess/Food Runner
Lake Lanier Islands Resort
05.2013 - 09.2017
Business Management -
University of North Georgia