Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kayla Moser

Negaunee,MI

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

8
8
years of professional experience

Work History

Piercing Apprentice

Aurora Piercing Boutique
Marquette, MI
05.2025 - Current
  • Assisted in daily operations by maintaining equipment and tools for optimal performance.
  • Conducted regular inspections of work areas to ensure compliance with safety standards.
  • Managed inventory by tracking supplies and notifying supervisors of low stock levels.
  • Worked closely with mentors to understand project objectives.
  • Maintained organization, cleanliness, and safety in work areas.
  • Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
  • Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
  • Embraced ongoing education and learning opportunities to develop new skills.
  • Moved and held materials for senior professionals to complete work.
  • Assisted in the preparation and clean-up of work areas to maintain a safe environment.

Quality Assurance Manager

Superior Walk-In & Family Health
Marquette, MI
09.2023 - 04.2025
  • Collaborated with cross-functional teams to address quality issues and implement solutions.
  • Implemented corrective actions based on audit findings and inspection results.
  • Maintained accurate records of quality tests and inspections for regulatory compliance.
  • Developed and implemented quality assurance policies and procedures.
  • Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
  • Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
  • Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
  • Reviewed current standards and policies.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.
  • Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.

Cashier

Family Dollar
Crystal Falls, MI
08.2019 - 04.2020
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Home Health Aide

Community Alliance
Lansing, MI
05.2017 - 06.2018
  • Assisted clients with bathing, dressing and incontinence care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Recognized emergency situations and implemented appropriate procedures.
  • Documented care provided and submitted notes to supervisor.
  • Tracked and reported clients' progress based on observations and conversations.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Provided entertainment and companionship through conversation, reading and board games.
  • Checked patients' pulse, temperature and respiration.

Education

High School Diploma -

Ellsworth High School
Ellsworth, WI
06.2011

Skills

  • POS Systems
  • Cash Handling
  • Customer Service
  • Cooperative Attitude
  • Cleaning and Sanitizing
  • Customer Relations
  • Honest and Ethical
  • Work Task Prioritization
  • Problem Solving
  • Detail-Oriented

Languages

English
Native/ Bilingual
German
Limited
American Sign Language
Limited

Timeline

Piercing Apprentice

Aurora Piercing Boutique
05.2025 - Current

Quality Assurance Manager

Superior Walk-In & Family Health
09.2023 - 04.2025

Cashier

Family Dollar
08.2019 - 04.2020

Home Health Aide

Community Alliance
05.2017 - 06.2018

High School Diploma -

Ellsworth High School

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