Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Mosher

Yulee,FL

Summary

Dynamic and dedicated customer service professional committed to enhancing customer satisfaction through exceptional support and service. Possesses in-depth knowledge of restaurant standards and excels in retaining critical product and service information to effectively resolve issues. Proven ability to drive sales and boost revenue while adeptly managing diverse customer concerns. Proactive leader focused on fostering a positive work environment for staff, with a strong foundation in food safety and sanitation protocols.

Overview

14
14
years of professional experience

Work History

Restaurant Manager

Sixty East Italian Cucina and Martini Bar
09.2021 - 08.2025
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Developed unique events and special promotions to drive sales.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Motivated staff to perform at peak efficiency and quality.
  • Purchased food and cultivated strong vendor relationships.

Bartender/Service Professional

Longhorn Steakhouse
09.2018 - 05.2020
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Supported sales management initiatives to optimize business development.

Bartender Trainer

Olive Garden
10.2011 - 09.2018
  • Supervised employees in Darden restaurant establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.

Education

High School Diploma -

Walked Lake Northern
Commerce, MI

Some College (No Degree) - General Studies

Polk State College
Winter Haven, FL

Skills

  • Professional written communication abilities
  • Sales professional
  • Foodservice Management Experience
  • Teamwork oriented
  • Restaurant operations management
  • Menu development
  • Kitchen oversight
  • Recruitment
  • Catering coordination
  • Team management
  • Customer-oriented
  • Purchasing and cost control
  • Passion for customer satisfaction

Timeline

Restaurant Manager

Sixty East Italian Cucina and Martini Bar
09.2021 - 08.2025

Bartender/Service Professional

Longhorn Steakhouse
09.2018 - 05.2020

Bartender Trainer

Olive Garden
10.2011 - 09.2018

High School Diploma -

Walked Lake Northern

Some College (No Degree) - General Studies

Polk State College

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