KAYLA MOSLEY
Macon,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Mutual of Omaha Mortgage Remote
Irvine, CA
06.2024 - Current
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Assisted Mortgage Loan Officers with loan pre-qualifications by gathering and verifying customer financial information.
- Completed data entry of all customer information into the loan origination system.
- Advised clients on various mortgage products available based upon their individual needs.
Results & Referral Coordinator
Avilys sleep & EEG
Macon, GA
02.2021 - 03.2023
- Facilitated communication between different departments in order to resolve issues quickly
- Resolved customer complaints or answered customers' questions
- Operated data entry software to input lists & records for customer results
- Followed company procedures to maintain data integrity and confidentiality
- Maintained accurate records of all referrals, including contact information and follow-up activities.
Customer Service Representative
Butler Automotive Group/Butler Collision South
Macon, GA
02.2019 - 02.2021
- Communicated effectively with mechanics & insurance companies regarding repair progress & estimated timescales
- Reviewed completed jobs with customers, answered questions, and ensured satisfaction with the results
- Inspected vehicles for damage, recorded findings, and wrote repair estimates
- Assisted with scheduling appointments for service work on vehicles
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Collected deposits or payments
- Answered incoming calls and provided professionalism and knowledgeable service to every customer
Service Advisor Assistant
Butler Automotive Group/BMW of Macon
Macon, GA
05.2016 - 02.2019
- Assisted Service Advisors with customer inquiries and scheduling appointments.
- Advised customers on the maintenance of their vehicle according to manufacturer's guidelines.
- Ensured accurate completion of paperwork related to warranty claims, invoices, and other documentation related to services performed on vehicles.
- Checked in vehicles, obtained customer information, and verified warranties prior to service appointments.
- Greeted customers when they arrived at the dealership and provided them with a comfortable waiting experience while their vehicle was being serviced.
Customer Service Representative
GEICO, Government Employees Insurance
Macon, GA
03.2013 - 05.2016
- Answered incoming calls and dispatched tow truck drivers to the scene of car accidents.
- Set up the first notice of loss at the scene of the accident.
- Recorded information such as vehicle type, location, and customer details in the database.
Education
High School Diploma -
Jones County High School
Gray, GA05-2011
Skills
- Multi-Task Management
- Information Collection
- Inbound and Outbound Calling
- Documentation
- Problem-solving abilities
- Call Center Operations
Timeline
Customer Service Representative
Mutual of Omaha Mortgage Remote
06.2024 - Current
Results & Referral Coordinator
Avilys sleep & EEG
02.2021 - 03.2023
Customer Service Representative
Butler Automotive Group/Butler Collision South
02.2019 - 02.2021
Service Advisor Assistant
Butler Automotive Group/BMW of Macon
05.2016 - 02.2019
Customer Service Representative
GEICO, Government Employees Insurance
03.2013 - 05.2016
High School Diploma -
Jones County High School
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