Kayla Mott
Lawrence,KS
Summary
Food and Beverage Industry Professional with over ten years of experience in management and service. Excellent reputation for interpersonal communication and customer satisfaction. Enthusiastic team member eager to contribute to team success through proper training, attention to detail, and constructive leadership promoting a positive work environment. Clear understanding of the synergy between customer experience, industry standards, and business needs.
Overview
10
10
years of professional experience
Work History
Food and Beverage Manager
Lawrence Country Club
10.2022 - Current
- Managed all staff and operations of the food and beverage department comprised of 50+ employees between the upper and lower dining areas, beverage cart, pool bar and snack area, and supplementary kitchen staff
- Created and implemented training programs for bartenders, servers, food runners, and beverage cart staff
- Ordered all beer, liquor, and wine for the club at costs that effectively reduced expenses and increased profits
- Successfully maintained positive relationships with industry professionals and distributors, assisting acquiring unique, high quality, and cost effective products
- Built a team of experienced and diverse workers in all areas of the food and beverage department
- Created cocktail menus, wine list, beer list, drink specials, and happy hour menus
- Assisted in planning and marketing club events and tournaments
- Coordinated with all other department heads and fellow senior staff members to achieve seamless club operations
- Tailored food and drink menus and specials to members' interests to increase member engagement and satisfaction
- Staffed all food and beverage areas to achieve optimal service for day to day operations, tournaments, and events
- Created improved charts for tracking inventory and revenue projections
- Analyzed P&L reports to identify areas of improvement and utilize budgets effectively
Rental Property Coordinator
800 Comet LLC
08.2022 - Current
- Led projects to create unique yet cost effective facilities and amenities to attract potential long and short term tenants
- Managed timelines and schedules with various industry professionals to achieve appropriate electrical, plumbing, cleaning and construction improvements
- Customized homes in accordance with quality standards, continuously surpassing guest expectations
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
Beverage Cart Attendant and Bartender
Lawrence Country Club
07.2021 - 03.2022
- Delivered exceptional guest experience through attentive service, proactively assessing guest needs, and quick response to issues
- Served high customer volumes during special events, nights, weekends, and tournaments
- Trained new cart staff on efficient beverage cart service and how understand golf course etiquette impacts successful beverage cart sales and operations
- Displayed detailed and thorough knowledge of the food and beverage industry and utilized this to train new bartenders on drink preparation, product promotion, and excellent customer service
- Built relationships with staff and club members to promote a positive and cohesive working environment
Bartender Shift Manager
Happy Basset Barrel House
03.2020 - 02.2021
- Responsible for opening and closing the building, preparing cash drawers, taking inventory, keeping bar supplies stocked, and serving high customer volumes during special events and weekly concerts
- Applied extensive cocktail and beer knowledge to develop signature cocktail and drink specials that aligned with venue's concerts, events, and holidays
- Prepared for events by setting up indoor, outdoor, and bar areas accordingly
- Recruited and trained new bartenders and barbacks to help maintain a motivated and talented team
- Gained extensive knowledge or brewing processes, components, ingredients, flavor profiles, and beer types resulting in a deeper understanding of the craft beer industry
Bartender Shift Lead
Buffalo Wild Wings
05.2013 - 05.2020
- Supervised and trained staff on preparing and delivering drinks, handling food and money, effective bar setup and breakdown, multitasking techniques, beer and liquor education and understanding, and customer service standards
- Participated in on and off premise corporate trainings to improve sales and service techniques and management skills
- Organized and tracked bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Led high volume shifts and corporate sponsored events in the community
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
- Created and maintained long lasting customer relationships resulting in increased regular attendance of patrons
- Determined business needs by acquiring client feedback for ongoing improvements and satisfaction
- Created new operational practices when Covid-19 began, incorporation safety measures, new food and beverage carryout and delivery procedures, and staff communication to effectively exceed new projected sales
Education
Associate of Science - Nutrition Sciences
Johnson County Community College
Overland Park, KS05.2016
Dietetics
Olivet Nazarene University
Bourbonnais, IL05.2013
Skills
- Customer Experience & Engagement
- Staff Management
- Problem Anticipation & Resolution
- Extensive Beer & Liquor Knowledge
- Team Leadership & Communication
- Staffing & Scheduling Proficiency
- Inventory & Pricing Expertise
- Liquor, Beer, Wine, & Bar Supply Ordering
- Menu Pricing and Writing
- Sales Expertise
- P&L Responsibility
- Training Program Development & Implementation
- Creativity & Adaptability
Timeline
Food and Beverage Manager
Lawrence Country Club
10.2022 - Current
Rental Property Coordinator
800 Comet LLC
08.2022 - Current
Beverage Cart Attendant and Bartender
Lawrence Country Club
07.2021 - 03.2022
Bartender Shift Manager
Happy Basset Barrel House
03.2020 - 02.2021
Bartender Shift Lead
Buffalo Wild Wings
05.2013 - 05.2020
Associate of Science - Nutrition Sciences
Johnson County Community College
Dietetics
Olivet Nazarene University
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