Kayla Mullen
Fort Eisenhower,GA
Summary
Knowledgeable administrative professional with expertise in student, medical and pharmaceutical records management, coding and data entry. Proven ability to review and document data, ensuring accuracy and compliance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Registrar (Data Clerk)
Freedom Park School, Richmond County School System
2023.07 - Current
- Verified paperwork accuracy and checked for completion prior to enrollment.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to school administration and faculty.
- Greeted every student and family with a personable approach and provided knowledgeable service.
- Prepared balanced course schedules, student rosters and class lists.
- Scanned documents and saved into the student information system (Infinite Campus) to keep records of student information.
- Corrected data entry errors to prevent duplication or data degradation.
- Updating and coding student attendance accurately per district protocol.
Guest Secretary
Fountain - Fort Carson School District 8
2022.08 - 2023.05
- Provided clerical support to district administration and faculty by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance district/school processes.
Caretaker
Self Employed
2013.09 - 2022.07
- Coordinated schedules with daily activities and medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of client areas.
- Remained alert to problems or health issues of clients and responded appropriately per scenario.
Customer Service Representative II
Dept. of Health & Human Services
2013.03 - 2013.08
- Exhibited high energy and professionalism when dealing with clients and staff.
- Data Entry for Disability Medicaid Applications.
- Interviewed clients and collected all necessary data needed for determinations to be made.
- Client confidentiality and HIPAA followed.
- Medical documents scanned into client database for easier access for other staff members.
Office Associate II
Dept. of Health & Human Services
2012.09 - 2013.02
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Responded to inquiries from callers seeking information.
- Taking detailed messages from clients who have called to distribute to the proper case managers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Representative
Stericycle Communications
2012.03 - 2012.08
- Created and maintained detailed messages for providers from patient calls.
- Determined the level of urgency for each after hours patient call before pushing messages through to providers.
- Maintained the same professionalism with each call regardless of the reason and/or caller.
- Remained calm during emergency calls and connected my supervisor to calls as needed for medical advice.
Pharmacy Technician
Bedard Long Term Care Pharmacy
2010.01 - 2010.07
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Rite Aide Pharmacy
2009.10 - 2010.01
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Walgreen's Pharmacy
2008.06 - 2009.06
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Office Assistant
Maine Hospital Association
2007.09 - 2008.02
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Prepared meeting room for all meetings, and cleaned up when meetings were complete.
Education
High School Diploma -
Cony High School
Augusta, ME06.2008
Skills
- Records Management
- Excellent Communication
- Interpersonal Skills
- Professionalism
- Task Prioritization
- Professional Demeanor
- Effective Communication
- Database Management
- Customer Service
- Data Verification
- Course Scheduling
- Adaptability and Flexibility
Timeline
Registrar (Data Clerk)
Freedom Park School, Richmond County School System
2023.07 - Current
Guest Secretary
Fountain - Fort Carson School District 8
2022.08 - 2023.05
Caretaker
Self Employed
2013.09 - 2022.07
Customer Service Representative II
Dept. of Health & Human Services
2013.03 - 2013.08
Office Associate II
Dept. of Health & Human Services
2012.09 - 2013.02
Customer Service Representative
Stericycle Communications
2012.03 - 2012.08
Pharmacy Technician
Bedard Long Term Care Pharmacy
2010.01 - 2010.07
Pharmacy Technician
Rite Aide Pharmacy
2009.10 - 2010.01
Pharmacy Technician
Walgreen's Pharmacy
2008.06 - 2009.06
Office Assistant
Maine Hospital Association
2007.09 - 2008.02
High School Diploma -
Cony High School
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