Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Mullican

223 Ellwood Beach Dr #1 Goleta,CA

Summary

Highly enthusiastic service professional with abundant experience. Hardworking. Positive attitude, adaptable and motivated. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn.

Overview

18
18
years of professional experience

Work History

Direct Support Professional

Devereux Advanced Behavioural Health
06.2019 - Current
  • Behavior Technician.
  • CPR Certified.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.

KEY HOLDER/ SALES ASSOCIATE

SAKS OFF FIFTH
01.2016 - 01.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Improved team morale and efficiency through effective delegation and clear communication.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Marked-down clearance items and relocated merchandise to proper store areas.

SALES REPRESENTATIVE/PROMOTER/INVENTORY SPEACIALIST

BOMB FIRST
01.2008 - 01.2015
  • Excellent customer service and multi-tasking.
  • Strong organization skills, promotion and advertisement of products and company name.
  • Highly enthusiastic, adaptive team player, motivated.
  • Greet and assist all customers.
  • Took weekly inventory of all product, traveled to events, set up and brake down vendor booth and company products/clothing.

PRIVATE INHOME CARE

Self-employeed
01.2010 - 01.2012
  • Compassionate and empathetic support of clients, assisted with healthy living and daily hygiene, met all shopping needs, cooked, cleaned, and offered loving support at all times.
  • Coordinated transportation services for medical appointments or recreational outings, expanding access to necessary resources and social opportunities.
  • Served as an advocate for the client when communicating with family members or healthcare providers regarding their needs or concerns.
  • Established routines that promoted stability and consistency for clients with cognitive impairments or memory loss.

BANK TELLER? ATM ATTENDAT/RECEPTIONIST

LOS PADRES BANK
01.2007 - 01.2009
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.

Education

COMPLETION CERTIFICATE - EOPS Transitions Program

SANTA BARBARA CITY COLLEGE
Santa Barbara, CA
08.2016

High School Diploma -

LOMPOC HIGH SCHOOL
Lompoc, CA
06.2005

Skills

  • Adaptive team player
  • Seasoned in conflict resolution
  • Empathetic to the needs of others
  • Strong leadership
  • First aid and safety
  • Compassionate Caregiving
  • CPR Certification
  • Fast Learner
  • Critical Thinking

Timeline

Direct Support Professional

Devereux Advanced Behavioural Health
06.2019 - Current

KEY HOLDER/ SALES ASSOCIATE

SAKS OFF FIFTH
01.2016 - 01.2019

PRIVATE INHOME CARE

Self-employeed
01.2010 - 01.2012

SALES REPRESENTATIVE/PROMOTER/INVENTORY SPEACIALIST

BOMB FIRST
01.2008 - 01.2015

BANK TELLER? ATM ATTENDAT/RECEPTIONIST

LOS PADRES BANK
01.2007 - 01.2009

COMPLETION CERTIFICATE - EOPS Transitions Program

SANTA BARBARA CITY COLLEGE

High School Diploma -

LOMPOC HIGH SCHOOL

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Kayla Mullican