Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Kayla Mullinix

Lebanon,TN

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Dollar General. Skilled in money handling and team motivation, adept at driving profitability and improving service quality. Excelled in recruiting and training, significantly boosting team performance. Expert in retail operations, showcasing exceptional problem-solving and decision-making abilities.

Overview

2025
years of professional experience
1
Certification

Work History

Dollar General

Assistant Manager

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

Popeyes

Shift Leader
08.2024 - Current

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Southeast Impressions: Custom Screen Printing & Em

Catcher
04.2024 - 08.2024

Education

Central Georgia Technical College
Macon, GA

GED
04.2024

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Workload Management
  • Retail Operations
  • Employee Scheduling
  • Recruiting and interviewing
  • Project management abilities
  • Team Leadership
  • Decision-Making
  • Problem-Solving
  • Multitasking Abilities
  • Time Management
  • Multitasking
  • Hiring and Training

Certification

OSHA safety training, food safety training

Timeline

Shift Leader

Popeyes
08.2024 - Current

Catcher

Southeast Impressions: Custom Screen Printing & Em
04.2024 - 08.2024

Assistant Manager

Dollar General

Central Georgia Technical College

GED

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Kayla Mullinix