Kayla Mullins
Raphine,VA
Summary
Experienced program director proficient in overseeing program operations, administration, and outreach. Highly skilled in multitasking to successfully achieve challenging goals. Ready to utilize extensive industry experience in a demanding role.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Program Director/Nurse Manager
Veterans Administration
Salem, VA
03.2020 - Current
- Conducted needs assessments and developed program objectives.
- Created and implemented new policies and procedures for the program.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Developed strategic plans to ensure successful program operations.
- Organized and facilitated team meetings, workshops, and events.
- Provided leadership in developing innovative approaches to meet program goals.
- Reviewed existing programs and identified areas of improvement or expansion.
- Monitored performance metrics to evaluate effectiveness of programs.
- Directed staff training on technical aspects of programming activities.
- Collaborated with external partners to leverage resources for the program's success.
- Established relationships with key stakeholders to build trust in the organization's mission.
- Supported marketing efforts by providing content for promotional materials.
- Developed strategies to increase public awareness of the organization's services.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Initiated and set goals for programs according to strategic objectives of organization.
- Spearheaded program planning and staff development to promote growth.
- Established strategy for program using evaluation outcomes and research to set goals and direction.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Coordinated with program managers and other stakeholders to create detailed implementation plans, milestones and risk mitigation protocols.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
Assistant Program Director/Assistant Nurse Manager
Veterans Administration
Salem, VA
01.2019 - 03.2020
- Assisted Program Director in recruiting, interviewing, and hiring new staff members.
- Developed training materials and conducted orientation sessions for new program staff.
- Monitored program budgets to ensure fiscal responsibility and accuracy.
- Facilitated communication between the Program Director and other departments within the organization.
- Provided technical assistance to program staff on a variety of topics related to program operations.
- Participated in weekly team meetings with Program Director to discuss progress on projects and initiatives.
- Reviewed grant applications and provided feedback to the Program Director regarding potential funding opportunities.
- Prepared reports summarizing project performance data for submission to the Program Director or upper management.
- Created strategies for improving overall efficiency of the program through better utilization of resources.
- Implemented changes in procedures as requested by the Program Director or other stakeholders.
- Analyzed data collected from various sources to identify trends and suggest improvements.
- Developed evaluation metrics for assessing impact of program activities on target populations.
- Oversaw daily operations of the program including scheduling, staffing, and administrative tasks.
- Collaborated with program manager to come up with schedule and budget.
- Conducted meetings with customers and clients to discuss needs and requirements.
- Organized and updated all documents related to project.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
Clinical Account Manager
Kinetic Concepts Inc.
San Antonio, TX
12.2008 - 02.2010
- Managed and developed relationships with assigned accounts to ensure customer satisfaction.
- Developed account plans for customers that included strategy, tactics, goals and objectives.
- Performed on-site visits to assess customer needs and identify areas of improvement.
- Provided clinical education and training to customers on products and services.
- Analyzed market trends to develop strategies for increasing sales in assigned territory.
- Maintained detailed records of all interactions with customers including sales activities, marketing campaigns, product feedback and service issues.
- Coordinated with other departments such as Customer Service, Sales Operations, Clinical Research, Regulatory Affairs. to ensure successful implementation of projects within the customer accounts.
- Monitored customer satisfaction levels by conducting regular surveys and providing feedback accordingly.
- Developed promotional materials such as brochures, flyers and presentations used in customer meetings or conferences.
- Participated in trade shows or industry events representing the company's products and services portfolio in order to generate leads or increase brand awareness among potential clients.
- Developed customized solutions for existing customers based on their individual needs and preferences.
- Responded promptly to incoming inquiries from prospective customers regarding products and services offered by the company.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Collaborated with healthcare professionals to deliver high-quality patient care.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Oversaw daily activities and interactions with patients.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Educated patients and caregivers on diagnoses, treatment plans and wound or disease management.
- Coordinated weekly work schedules for department employees.
- Liaised between patients and physicians and educate patients and caregivers on diagnoses, treatment plans and wound or disease management.
Home Health Registered Nurse Case Manager
Stonewall Jackson Memorial Hospital
Lexington, VA
08.1997 - 11.2008
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
- Educated clients about mental health conditions, medications and self-care techniques.
- Supported family members by providing information on local support groups.
- Developed care plans and coordinated services for home health patients.
- Provided skilled nursing assessments, interventions, and treatments to homebound patients.
- Conducted patient education regarding disease process and self-care techniques.
- Monitored patient progress and updated care plans accordingly.
- Collaborated with physicians, families, and other healthcare professionals to ensure quality of care.
- Performed comprehensive physical assessments in accordance with agency policies and procedures.
- Educated patients on the importance of medication compliance and adherence to physician orders.
- Maintained timely documentation of all patient visits in the electronic medical record system.
- Assisted with discharge planning by providing resources and support services to facilitate a smooth transition from hospital to home setting.
- Coordinated delivery of durable medical equipment with vendors as needed per patient plan of care.
- Evaluated effectiveness of nursing interventions according to established standards and guidelines.
- Participated in interdisciplinary team meetings to discuss patient status and coordinate services provided by other disciplines.
- Compiled data for monthly reports related to clinical outcomes, customer satisfaction surveys.
- Attended community health fairs and events to promote home health services offered by the agency.
- Managed caseload efficiently while meeting productivity goals set forth by management.
- Assessed safety risks in the home environment such as fall hazards or improper use of medical equipment.
- Counseled family members on how best to provide ongoing support for their loved one's recovery at home.
- Provided compassionate end-of-life care when necessary through palliative measures such as pain management or symptom control.
Education
Master of Science - Nursing Administration
Loyola University New Orleans
New Orleans, LA09-2012
Bachelor of Science - Nursing Science
James Madison University
Harrisonburg, VA04-1985
High School Diploma -
Riverheads High School
Staunton, VA06-1981
Skills
- Strategic Business Guidance
- Financial Management
- Operational Management
- Comprehensive Policy Application
- Customer service experience
- Policy and procedure improvements
- Regulatory Compliance
- Academic advisement
- Patient Monitoring
- Privacy and confidentiality
- Home health services
- Medical Records Management
- Chronic Disease Management
- Geriatric Care
- Patient Assessments
Certification
- Lean Six Sigma Green Belt Certification (LSSGB) - IASSC or ASQ.
- CPR/AED for Professional Rescuers and Health Care Providers - American Red Cross.
- Lean Six Sigma Yellow Belt Certification(LSSYB)- Various Accrediting Bodies.
- Registered Nurse License (RN) - State Board of Nursing.
Timeline
Program Director/Nurse Manager
Veterans Administration
03.2020 - Current
Assistant Program Director/Assistant Nurse Manager
Veterans Administration
01.2019 - 03.2020
Clinical Account Manager
Kinetic Concepts Inc.
12.2008 - 02.2010
Home Health Registered Nurse Case Manager
Stonewall Jackson Memorial Hospital
08.1997 - 11.2008
Master of Science - Nursing Administration
Loyola University New Orleans
Bachelor of Science - Nursing Science
James Madison University
High School Diploma -
Riverheads High School
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