Kayla Munguia
Fort Worth,TX
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successfully operating cash registers and performing necessary calculations. Genuine people-person successfully mediate various disputes. Love conversating with customers and cross-selling.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
The UPS Store Inc.
05.2023 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming and comfortable environment for customers.
- Handled high-pressure and fast-paced situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and calmly, and escalated major issues to the supervisor.
- Processed customer orders accurately, handled payment transactions and pushed extra sales.
- Notarized government paperwork, made copies, printed, and scanned documents, experienced in coil binding, laminating, and paper cutting machines, and experienced in fragile packing as well as lifting heavy boxes.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Fast Food Cashier
Cousins Barbecue
06.2021 - 02.2023
- Accurately handle cash register transactions while providing excellent customer service.
- Maintaining a clean and organized workspace, ensuring a welcoming and comfortable environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Experience in catering and preparing larger orders.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Completed order entries and verified correctness with customers to reduce post-order errors.
Education
High School Diploma -
Southwest Highschool
4100 Altamesa Blvd06.2022
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Fast learner
- Product Knowledge
- Customer Focus
- POS System Operation
- Up-selling techniques
- Cross-selling abilities
- Problem-Solving
- Reliable and Responsible
- Honest and Dependable
- Team Collaboration
Languages
Spanish
Limited Working
Timeline
Customer Service Cashier
The UPS Store Inc.
05.2023 - 04.2024
Fast Food Cashier
Cousins Barbecue
06.2021 - 02.2023
High School Diploma -
Southwest Highschool
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