Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kayla Murphy

Horsham,PA

Summary

Dynamic and results-oriented professional seeking opportunities in a challenging, growth-oriented environment. Committed to contributing to team success while fostering a productive workplace culture. Authorized to work in the US for any employer, bringing a strong work ethic and adaptability to meet diverse organizational needs. Eager to leverage skills and experience to drive positive outcomes and support company objectives.

Overview

15
15
years of professional experience
1
1

PRI - MANAGING POLICE RECORDS

1
1

PRI - SEALING & EXPUNGING RECORDS

1
1

PA SUMMARY REPORTING SYSTEM

1
1

PA INCIDENT-BASED REPORTING SYSTEM

Work History

Records Management System Administrator

Cheltenham Township Police Department
07.2022 - Current
  • Regularly reviewing records for accuracy and completeness, identifying and correcting errors to meet PA State requirements.
  • Maintain and update data throughout to the record system; incident reports, arrest logs, criminal history data and other sensitive information
  • Compiling and generating reports on crime statistics and trends as required
  • Ensuring adherence to all state and federal laws regarding record keeping, including privacy and data protection guidelines.
  • Follow laws, codes, and regulations when receiving, indexing, retrieving, and destroying records.
  • Preserve historical archival records.
  • Processing and responding to public records requests according to established procedures
  • Communicate to system developers to solve any IT issues
  • Manage and create new profiles of all users
  • Train new hires and department for yearly trainings
  • Write supplemental reports
  • Attend annual system training conferences

Public Information Specialist

Abington Police Department
02.2021 - 11.2024
  • Receive emergency and non-emergency calls from the public, assessing the situation, determining the appropriate response
  • Dispatch police units to incidents by utilizing communication systems like radios and computer-aided dispatch (CAD) while maintaining accurate records of all calls and communications;
  • Prepare prisoner arraignment paper work for arraignments
  • Use the National Crime Information Center (NCIC)
  • Use the Pennsylvania Justice Network (J-Net)
  • Collaborate with fire departments, emergency medical services, and other law enforcement agencies when necessary
  • Maintain and update data throughout to the record system; incident reports, arrest logs, criminal history data and other sensitive information

Public Information Specialist

Montgomery Township Police Department
03.2022 - 07.2022
  • Receive emergency and non-emergency calls from the public, assessing the situation, determining the appropriate response
  • Dispatch police units to incidents by utilizing communication systems like radios and computer-aided dispatch (CAD) while maintaining accurate records of all calls and communications;
  • Prepare prisoner arraignment paper work for arraignments
  • Use the National Crime Information Center (NCIC)
  • Use the Pennsylvania Justice Network (J-Net)
  • Collaborate with fire departments, emergency medical services, and other law enforcement agencies when necessary
  • Maintain and update data throughout to the record system; incident reports, arrest logs, criminal history data and other sensitive information

Front Desk Receptionist

Willis Eye Hospital
08.2020 - 02.2021
  • Meet, greet and check in patients
  • Verify insurance coverage
  • Collect and process any copays
  • Schedule appointments for patients
  • Submit claim to insurance company
  • Assist patient with any questions or concerns

On Site Location Department

Language Services Associates
03.2014 - 08.2019
  • March 2014 to August 2016
  • Manage day to day compliance activity
  • Schedule and fill appointments for clients world wide
  • Complete billing information for billing department
  • Follow up with clients and interpreters before appointments
  • Cross trained in the Vendor Procurement Department and assisted with locating and recruiting new Interpreters to join our vendor team
  • Negotiated rates for assignments with Interpreters
  • Cancelled with clients when unable to fulfill appointments

Customer Service Manager

TONY RONIS
05.2010 - 01.2019
  • Customer Service Manager
  • Oversaw the daily operations of a customer service department
  • Resolve complaints
  • Maintain customer satisfaction
  • Implement strategies to improve the overall customer experience by setting policies
  • Prepare employee schedules
  • Close cash registers at end of business day
  • Contact local businesses to promote catering services
  • Manage appointments for all promotional events
  • Attend promotions providing catering samples and available services
  • Manage all social media

Bartender

The Reeds at Shelter Haven
05.2017 - 10.2018
  • Understand daily specials
  • Take, prepare and deliver drink and food orders
  • Ensure all customers experienced the best customer care
  • Ensure alcoholic beverages are served only to those of legal age
  • Ensure safety of customers knowing when to no longer serve

Bartender

Miller's Ale House
01.2015 - 05.2018
  • Understand daily specials
  • Take, prepare and deliver drink and food orders
  • Ensure all customers experienced the best customer care
  • Ensure alcoholic beverages are served only to those of legal age
  • Ensure safety of customers knowing when to no longer serve

Education

Bachelor's degree - Psychology

Penn State University - Abington
Abington, PA
12-2026

Associate's degree - Liberal Arts & Sciences

Montgomery County Community College
Blue Bell, PA
06.2018

Skills

  • Windows
  • Cloud networking
  • Customer Service
  • Software administration - Software administration experience (3-5 years)
  • Time management (5 years)
  • Microsoft Excel (8 years)
  • Microsoft Office
  • Administrative experience
  • Event Planning
  • Network routing
  • Microsoft Access
  • Firewall Management
  • Insurance Verification
  • Data encryption implementation
  • Computer skills
  • Coachable/Quick Leaner/Achiever/Leader
  • Server
  • Administrative experience (7 years)
  • Restaurant experience
  • Negotiation
  • Microsoft Powerpoint
  • Cloud security
  • Pricing
  • Clerical experience
  • Management
  • Dispatching (4 years)
  • Personal assistant experience
  • Managing systems administration teams - Largest systems administration team managed (More than 20 team members)
  • Email Marketing
  • Performance management
  • Sales
  • Implementing cloud migration projects - Largest cloud migration project implemented (1-100 users)
  • Word (6years)
  • Senior leadership
  • Data management
  • Excel/Word/Outlook
  • Bartending
  • Customer service (10 years)
  • Client services
  • QuickBooks (1 year)
  • Cloud storage services
  • Restaurant management
  • Intrusion prevention
  • POS
  • Outlook (6years)
  • Front Desk
  • Organizational Skills
  • Desktop administration (5 years)
  • Customer support
  • Records management (5 years)
  • Schedule management
  • Digital marketing
  • Google Cloud Platform
  • Access control implementation
  • Training & development (5 years)
  • Windows Server administration
  • Oracle
  • Office experience (8 years)
  • Experienced in all social media
  • Adaptable/Dedicated/Patient/Committed/Determined
  • Cloud management tools
  • Event marketing
  • Recruiting
  • Marketing
  • Hospitality
  • Executive administrative support
  • JavaScript
  • Leadership
  • Establishing disaster recovery processes - Disaster recovery processes established (1-3 processes)
  • Budgeting
  • Medical Scheduling
  • Project coordination
  • Events management
  • English
  • HIPAA
  • Medical billing
  • Remote Access

Affiliations

  • Firefighter - Glenside Fire Company September 2021 to May 2024
  • Firefighter - Roslyn Fire Company January 2019 to October 2023

Certification

  • ServSafe
  • First Aid and CPR Firefighter I February 2020 to Present

Timeline

Records Management System Administrator

Cheltenham Township Police Department
07.2022 - Current

Public Information Specialist

Montgomery Township Police Department
03.2022 - 07.2022

Public Information Specialist

Abington Police Department
02.2021 - 11.2024

Front Desk Receptionist

Willis Eye Hospital
08.2020 - 02.2021

Bartender

The Reeds at Shelter Haven
05.2017 - 10.2018

Bartender

Miller's Ale House
01.2015 - 05.2018

On Site Location Department

Language Services Associates
03.2014 - 08.2019

Customer Service Manager

TONY RONIS
05.2010 - 01.2019

Associate's degree - Liberal Arts & Sciences

Montgomery County Community College

Bachelor's degree - Psychology

Penn State University - Abington

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Kayla Murphy