Kayla Musgrove
Inwood,WV
Summary
Dependable Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
10 Year Experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Caregiver
Home Instead Senior Care
03.2019 - 03.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Ran errands, managed laundry, and completed weekly grocery shopping.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
Customer Host
Walmart
07.2018 - 03.2019
- Played an active role in loss prevention efforts by monitoring suspicious activity and reporting incidents to management as needed.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Kept entryways clean, neat and free of hazards such as excess water.
- Greeted incoming customers and provided directions to different store locations.
- Supported new hires during their training period, helping them develop essential skills for success in the role of Customer Host.
Cafe Supervisor
Books a million
08.2014 - 03.2018
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Education
Diploma -
Clear Spring High School
Clear Spring, MD05.2013
Skills
- Answering calls (8 years)
- Communication with customers, lobby work, computer skills
- Key Holder (5 years)
- Cashier (8 years)
- Time Management
- Inventory (5 years)
- Scheduling (5 years)
- Cash Handling (8 years)
- Customer Service (8 years)
- Retail (8 years)
- Senior Care
- Caregiving
- Home Care
- Meal Preparation
- Dementia Care
- Management
- Problem-Solving
Timeline
Caregiver
Home Instead Senior Care
03.2019 - 03.2020
Customer Host
Walmart
07.2018 - 03.2019
Cafe Supervisor
Books a million
08.2014 - 03.2018
Diploma -
Clear Spring High School
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