Kayla Muter
Big Rapids,MI
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
Work History
Historical Presenter
The Henry Ford Museum Of American Innovation
10.2022 - 08.2023
- Rehearsed scripts to present a fluid and error-free program.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Participated in rehearsals to adequately prepare for performances.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
- Researched roles by reading material or shadowing people similar to portrayed character.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Learned scripts to understand characters' relationships and develop role interpretations.
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Located and outlined historical details about economic, social and political events to enhance knowledge of diverse geographic areas and cultural changes.
- Presented historical accounts in terms of individuals or social, ethnic or economic groupings.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Sandwich Artist
SUBWAY®Restaurants
01.2022 - 08.2022
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Operated manual and electric appliances to peel, slice, and trim food.
- Monitored inventory and requisitioned low-stock items.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Stocker
Value World
07.2021 - 09.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Greeted customers, identified needs and provided product advice.
- Maintained organized store environment to foster pleasant shopping experiences.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Cleaned, closed, and secured store at end of shift.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Developed loyal customer base by providing excellent customer service.
- Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
- Processed incoming stock and documented product information to manage inventory levels.
Returns Associate, Cashier
Menards
04.2021 - 07.2021
- Unloaded, inspected and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Increased productivity through streamlined processes and system efficiency.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Arts - Television And Digital Media
Ferris State University
Big Rapids, MI06.2027
High School Diploma -
Churchill High School
Livonia, MI06.2023
Skills
- Select Music
- Company Safety Standards
- Troubleshooting
- Cleaning Products
- Special Assignments
- Service Quality
- Active Listening
- Critical Thinking
- Coordination
- Guest Experiences
- Time Management
- Attentive Service
Accomplishments
- I received an award in the social studies department in High School at our senior honors night.
- I took multiple advanced/AP classes in high school
- I have a basic understanding of Polish
- I graduated in two honors programs
Languages
Polish
Limited Working
Timeline
Historical Presenter
The Henry Ford Museum Of American Innovation
10.2022 - 08.2023
Sandwich Artist
SUBWAY®Restaurants
01.2022 - 08.2022
Stocker
Value World
07.2021 - 09.2021
Returns Associate, Cashier
Menards
04.2021 - 07.2021
Bachelor of Arts - Television And Digital Media
Ferris State University
High School Diploma -
Churchill High School
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