Summary
Work History
Education
Skills
Timeline
Cashier

Kayla Nail

Shelbyville,IN

Summary

Adept at managing high-volume tasks with exceptional organizational skills, I significantly improved productivity at Medwise by streamlining claims resolution processes. My background in customer service, honed at Hardee's and Chedders Scratch Kitchen, showcases my ability to build lasting relationships and resolve conflicts with patience and empathy. Skilled in money handling and customer assistance, I excel in fast-paced environments.

Work History

Cashier

Hardee's
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Claims Specialist

Medwise
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.

Server

Chedders Scratch Kitchen
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Services Project Coordinator

Lowe's
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Center Grove High School
Greenwood, IN
05.2015

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Written and verbal communication
  • Conflict resolution

Timeline

Cashier

Hardee's

Claims Specialist

Medwise

Server

Chedders Scratch Kitchen

Services Project Coordinator

Lowe's

High School Diploma -

Center Grove High School

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Kayla Nail