Dynamic Financial Service Officer with a proven track record at Heartland Credit Union, enhancing financial reporting accuracy and reducing loan delinquency rates. Familiar in risk assessment and customer relationship management, consistently exceeding sales goals while delivering exceptional service. Adept at cross-selling financial products, fostering client loyalty through effective communication and problem-solving skills. Excellent with clients and prioritizing their needs.
Hi, I’m
Kayla Naranjo
Le Sueur,MN
Summary
Overview
6
years of professional experience
Work History
Heartland Credit Union
Financial Service Officer
07.2020 - Current
Job overview
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Reduced loan delinquency rates through effective risk assessment and client relationship management.
- Ensured smooth transactions by accurately processing loan applications, account openings, and various banking services requests.
- Delivered exceptional customer service through prompt response times, clear communication, and a thorough understanding of client objectives.
- Handled escalated client concerns diplomatically, finding satisfactory resolutions while adhering to company policies.
- Maintained detailed records of all transactions for easy retrieval during audits or investigations.
- Completed comprehensive credit assessments to minimize potential losses from non-performing loans.
- Improved customer satisfaction with timely resolution of account inquiries and issues.
- Built trusted relationships with clients to foster loyalty and promote referrals within the community.
- Raised branch efficiency by consistently meeting or exceeding monthly performance targets for loans, deposits, and other key metrics.
- Increased revenue by identifying cross-selling opportunities and promoting additional financial products to clients.
- Conducted regular audits of branch operations to maintain regulatory compliance and identify areas for improvement.
- Collaborated with team members to develop sales strategies that increased overall profitability.
Coborns
Kitchen Clerk
10.2018 - 07.2020
Job overview
- Maintained a clean and organized workspace, adhering to health and safety regulations.
- Reduced food waste through implementing proper food handling and storage techniques.
- Managed stock rotation effectively, minimizing spoilage while maintaining a well-stocked pantry at all times.
- Arranged food items in display cases and retail areas for purchase.
- Maximized workplace safety by promptly identifying potential hazards and taking corrective actions when necessary.
- Supported the development of new dishes by participating in taste tests and providing constructive feedback.
- Delivered consistent results under pressure during busy periods, maintaining composure throughout hectic shifts.
- Eased peak-time pressures, multitasking between various responsibilities within the kitchen environment efficiently.
- Expedited customer orders with accuracy, ensuring high levels of satisfaction.
- Enhanced kitchen efficiency by streamlining ingredient inventory management and storage.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Trained new staff on food preparation and safety procedures.
- Monitored food temperature, discarding items not stored correctly.
- Maintained high personal grooming standards and uniform presentation.
- Assisted in setting up and breaking down kitchen stations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Cleaned and maintained work areas, equipment and utensils.
- Learned other teammates' work tasks to train as backup.
- Unloaded food deliveries and stored items in proper locations for easy access.
Education
Le Sueur-Henderson High SchoolLe Sueur, MN
High School Diploma
06.2016
University Overview
Skills
- Financial reporting
- Loan processing
- Risk assessment
- Customer service
- Cross-selling techniques
- Conflict resolution
- Equity valuation
- Credit analysis
- Financial software proficiency
- Teller transactions
- Loan applications
- Customer relationship management
- Account maintenance
- Financial services
- Risk management
- Sales goals
- Financial product sales
- Certificates of deposit
- Hospitality and accommodation
- Willing to learn
- Multitasking capacity
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Proactive and focused
- Self motivation
- Cash handling
- Prioritizing and planning
Timeline
Financial Service Officer
Heartland Credit Union
07.2020 - Current
Kitchen Clerk
Coborns
10.2018 - 07.2020
Le Sueur-Henderson High School
High School Diploma
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