Summary
Overview
Work History
Education
Skills
License
Timeline
Generic

Kayla Nelson

Mount Vernon,NY

Summary

Highly motivated and customer-focused professional with proven experience in hospitality, retail, and inventory management. Recognized for delivering exceptional service, educating customers with confidence, and maintaining meticulous accuracy in inventory and compliance. Adept at thriving in fast-paced, high-volume environments while collaborating effectively with team members. Committed to providing a knowledgeable, safe, and engaging experience for dispensary customers, leveraging strong communication, problem-solving, and organizational skills to drive satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Freight Team Associate

The Home Depot
10.2024 - Current
  • Maintained accuracy in stocking and tracking inventory, ensuring products were organized and accounted for — skills directly transferable to dispensary inventory control and compliance.
  • Inspected shipments and product labels with attention to detail, preventing errors and ensuring merchandise met company standards.
  • Followed strict safety and company procedures, demonstrating reliability in regulated environments.
  • Supported team efficiency by unloading freight, stocking shelves, and coordinating with coworkers in a fast-paced setting.
  • Balanced multiple tasks while meeting deadlines, showing strong organizational and time management abilities.

Sales Associate

Venchi Gelato
07.2024 - 07.2024
  • Delivered exceptional customer service by assessing needs, recommending products, and creating a positive shopping experience — directly transferable to guiding cannabis customers.
  • Maintained detailed product knowledge and educated customers on features and benefits, mirroring the informational role of a budtender.
  • Processed transactions accurately and efficiently, handling cash and POS systems while following company policies.
  • Increased sales through effective upselling and product recommendations, demonstrating the ability to drive revenue in a retail environment.
  • Resolved customer concerns professionally and empathetically, ensuring satisfaction and repeat business.

Hostess

Stew Leonard's
07.2022 - 07.2023
  • Delivered friendly, professional first impressions by greeting and assisting guests, building strong customer rapport — skills essential for guiding cannabis customers through their experience.
  • Managed high-volume guest flow with efficiency and accuracy, demonstrating strong multitasking and organizational skills transferable to dispensary environments.
  • Communicated clearly about wait times, seating, and special requests, mirroring the need to explain cannabis products and regulations in an approachable way.
  • Resolved customer concerns with patience and empathy, ensuring a positive experience — directly applicable to addressing cannabis customer questions or hesitations.
  • Maintained attention to detail in guest preferences and special accommodations, aligning with the precision required for compliance, dosage, and product recommendations.

Education

Associate of Science -

Westchester Community College
Valhalla, NY
06.2024

High School Diploma -

Mount Vernon High School
Mount Vernon, NY
06.2021

Skills

  • Customer Service & Communication
  • Product Knowledge & Education
  • Inventory Management & Accuracy
  • Multitasking & Time Management
  • Teamwork & Collaboration
  • Problem-Solving & Conflict Resolution
  • Reliability & Professionalism
  • Sales & Upselling

License

Security Guard

Timeline

Freight Team Associate

The Home Depot
10.2024 - Current

Sales Associate

Venchi Gelato
07.2024 - 07.2024

Hostess

Stew Leonard's
07.2022 - 07.2023

Associate of Science -

Westchester Community College

High School Diploma -

Mount Vernon High School

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