Kayla Nelson
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Knowledgeable with background in technical support. Proven ability to solve complex technical issues and improve customer satisfaction. Demonstrated expertise in troubleshooting software and hardware problems and providing timely resolutions.
Overview
12
12
years of professional experience
Work History
Makerspace Manager
Tennessee Wesleyan University
05.2023 - Current
- Responsible for student engagement in the Makerspace.
- Responsible for demonstrations of the 3D printer for courses such as Entrepreneurship and Organic Chemistry. This responsibility also encompasses individual appointments with students to teach them how to use the 3D printer.
- Responsible for maintaining a clean and organized area.
- Responsible for inventory and ordering of new supplies.
- Responsible for marketing and outreach to students, staff, and faculty on campus.
- Collaborate with Library Director on programming in the Makerspace. This includes helping campus community members with Cricut, 3D printer, Button maker, lamination, and much more.
Technical Services Assistant
Tennessee Wesleyan University
05.2022 - Current
- Responsible for collecting and maintaining syllabi each semester. These are made available through the library website using LibGuides.
- Important team member in OCLC Worldshare Management Services ILS implementation. The library previously utilized Sierra ILS and many processes were updated.
- Helped maintained and organized loanable technology program.
- Continued work checking in periodicals and ILL loan processes.
- Familiarity with Canva, Flashprint 3D printing slicer software as well as Prusa 3D printing slicer software, and Microsoft Office Suite.
Senior Library Assistant
Tennessee Wesleyan University
08.2018 - 04.2023
- Checking in periodicals for circulation in both the Sierra or OCLC WMS Integrated Library Systems.
- In charge of inputting and maintaining patron data for a space survey of the library. This data will be used to conduct a study on the usage and effectiveness of spaces in the library before and after the implementation of a Title III grant.
- In charge of ILL lending.
- Responsible for student assistant training at the beginning of each semester.
- Maintained café refreshments to students, faculty, and staff consecutively for four years.
Deputy Trustee
Meigs County Trustee
08.2016 - 07.2020
- Opened and closed the office for the workday.
- Properly stored and kept record of sensitive documents related to land taxes and bankruptcy inquiries.
- Wrote warrant checks to the county for local government funds.
- Maintained a compressive tax data book for current and previous tax years of accounts paid.
- Stamped and dated tax books for record keeping.
- Handled and processed money for land tax collection and preparation to be sent to banks.
- Answered telephone inquiries and correspondence via e-mail and in person requests.
- Utilized local government software to process warrant requests, process check transactions, and backup all materials
Research Aide
Tennessee Wesleyan University
08.2013 - 05.2014
- Collected and reported data.
- Prepared, manipulated, and managed extensive databases.
- Facilitated gathering of materials and data for various projects and reports; wrote summaries of project findings as requested.
- Assisted with the preparation of project-related reports, manuscripts, and presentations.
- Obtained informed consent of research subjects.
- Performed qualitative and quantitative analyses of data using computer software as applicable.
- Verified the accuracy and validity of data entered in databases; corrected any errors.
- Prepared tables, graphs, fact sheets, and written reports summarizing research results.
- Edited and submitted protocols and other required research documentation
- Assisted with implementation of research quality control procedures.
- Researched topical areas as requested including the completion of comprehensive literature and web searches.
- Other job-related duties as assigned.
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files, records, designing forms and other office procedures.
Education
Bachelor of Science - Criminal Justice, Behavioral Sciences
Tennessee Wesleyan College
Athens, TN05.2014
Skills
- Computer literacy
- Microsoft Office
- Competency in Sierra ILS and OCLC WMS ILS
- 3D Printing
- Proficiency in Library Databases
- Interlibrary Loan Processes
- Communication skills
- Student assistant training
- Marketing and Outreach
- Library Services
- Library Management System
- Management of Student assistants
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Documentation and reporting
- Cross-functional teamwork
- Customer relationship management (CRM)
- Policy implementation
- Data analysis
- Inventory management
- Computer skills
Timeline
Makerspace Manager
Tennessee Wesleyan University
05.2023 - Current
Technical Services Assistant
Tennessee Wesleyan University
05.2022 - Current
Senior Library Assistant
Tennessee Wesleyan University
08.2018 - 04.2023
Deputy Trustee
Meigs County Trustee
08.2016 - 07.2020
Research Aide
Tennessee Wesleyan University
08.2013 - 05.2014
Bachelor of Science - Criminal Justice, Behavioral Sciences
Tennessee Wesleyan College
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